Support » Plugin: Jetpack by WordPress.com » Jetpack not synced properly after reset

  • Resolved Kalidor

    (@kalidor)


    Recently, I needed to disable and re-enable my plugins, including Jetpack. When I re-enabled it I was asked to connect again, and I did so. Upon doing so it created a new instance of my site’s connection and reset all site stats as well as unconnected all my blog subscribers.

    I subscribed again with my email to test and saw that it said I was subscribed to my original site and the new one.

    I tried various ways of disconnecting, re-connecting, turning Jetpack on and off but it only interacts with the “new” connection. So my years of stats and subscribers are not displaying at all.

    How can I make my website see the original connection, as well as merge the new stats into the old stats? (If the stats from the past few days are lost, that’s a price I’ll pay to get the stats of the past several years back.)

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Kalidor

    (@kalidor)

    Hi –

    Now that vacation is over I’m hoping someone can help me connect my site to the original site stats and user blog subscribers.

    The page link didn’t come through – it’s allspark.com

    Thanks

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Sorry about the delay in writing back to you.

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com. You can disconnect from WordPress.com thanks to the link at the bottom of the page.

    Thank you.

    Kalidor

    (@kalidor)

    Thank you. This is now working and all the data is present.

Viewing 3 replies - 1 through 3 (of 3 total)
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