Title: Jetpack not loading ‘products’
Last modified: June 8, 2020

---

# Jetpack not loading ‘products’

 *  Resolved [psaurora](https://wordpress.org/support/users/psaurora/)
 * (@psaurora)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/jetpack-not-loading-products/)
 * Hi all, I’m new to the whole website building thing and I have had a lot of help
   from my friend who is in the industry, however, I am having one issue that we
   just cant iron out and any help/suggestions at all would be appreciated.
 * I have my WordPress site, I have WooCommerce installed so that I can sell products
   and I also have Jetpack activated.
 * Now, when the Jetpack plugin is active I can use the site (on the admin login
   area) just fine BUT when I click ‘products’ this takes a long time to load the
   products and then when it finally loads, I can click ‘edit’ under one of my products’
   and at this point the loading icon just spins for approx. 1-2mins and then brings
   up a page either saying ‘Error 524-A time out occurred’ OR it loads the product(
   after approx. 1min) but then when I click ‘variations’ the error message then
   gets displayed.
    This also happens if I click ‘stock’ from the main dashboard.
 * The website works fine in all other areas and also in all areas when Jetpack 
   is not activated, but as soon as I activate Jetpack this happens.
 * Any help or suggestions at all would be massively appreciated.
    I am using the
   latest version of WordPress, Woocommerce, Jetpack & my theme if that helps at
   all!
 * Many thanks in advance,
 * Paul.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Velda](https://wordpress.org/support/users/supernovia/)
 * (@supernovia)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/jetpack-not-loading-products/#post-12956974)
 * Hi Paul, without knowing the site, my first guess would be to check the Jetpack
   connection to the site. Can you head to [https://jetpack.com/debug](https://jetpack.com/debug)
   and paste your address there? Let us know if you’re getting any errors. Your 
   host may need to check some security settings.
 * If you’re not getting any errors, I’d recommend reaching out directly at [https://jetpack.com/contact-support/](https://jetpack.com/contact-support/)
   so support can get more details.
 *  Thread Starter [psaurora](https://wordpress.org/support/users/psaurora/)
 * (@psaurora)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/jetpack-not-loading-products/#post-12961407)
 * Thank you for your reply Supernovia. I have ran the debug as you suggested and
   this is coming back as no errors found so i have used the link you provided to
   ask Jetpack directly.
    Thanks for your response. Paul.
 *  Plugin Support [Velda](https://wordpress.org/support/users/supernovia/)
 * (@supernovia)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/jetpack-not-loading-products/#post-12962045)
 * Thank you, Paul. We’ll mark this as resolved; please follow up with support directly.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Jetpack not loading ‘products’’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [error 524](https://wordpress.org/support/topic-tag/error-524/)
 * [not-loading](https://wordpress.org/support/topic-tag/not-loading/)

 * 3 replies
 * 2 participants
 * Last reply from: [Velda](https://wordpress.org/support/users/supernovia/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/jetpack-not-loading-products/#post-12962045)
 * Status: resolved