Title: Jetpack not connect Last modified: October 21, 2017 --- # Jetpack not connect * Resolved [viverdedividendos](https://wordpress.org/support/users/viverdedividendos/) * (@viverdedividendos) * [8 years, 8 months ago](https://wordpress.org/support/topic/jetpack-not-connect/) * I try to connect my blog in jetpack account but I receive this error * ``` SELF: Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [server] => nginx [date] => Thu, 14 Sep 2017 10:01:25 GMT [content-type] => text/plain;charset=utf-8 [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must-revalidate, max-age=60 [x-hacker] => Jetpack Test [x-ac] => 3.bur _bur [strict-transport-security] => max-age=15552000 ) ) [body] => {"error":"Unknown Error","error_description":"An unknown error has occurred."} [response] => Array ( [code] => 400 [message] => Bad Request ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => {"error":"Unknown Error","error_description":"An unknown error has occurred."} [raw] => HTTP/1.1 400 Bad Request Server: nginx Date: Thu, 14 Sep 2017 10:01:25 GMT Content-Type: text/plain;charset=utf-8 Transfer-Encoding: chunked Connection: close Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test X-ac: 3.bur _bur Strict-Transport-Security: max-age=15552000 {"error":"Unknown Error","error_description":"An unknown error has occurred."} [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [server] => Array ( [0] => nginx ) [date] => Array ( [0] => Thu, 14 Sep 2017 10:01:25 GMT ) [content-type] => Array ( [0] => text/plain;charset=utf-8 ) [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) [x-hacker] => Array ( [0] => Jetpack Test ) [x-ac] => Array ( [0] => 3.bur _bur ) [strict-transport-security] => Array ( [0] => max-age=15552000 ) ) ) [status_code] => 400 [protocol_version] => 1.1 [success] => [redirects] => 0 [url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://viverdedividendos.org/xmlrpc.php [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) ) ``` * this is my advanced debug * ``` jQuery version: 1.12.4 CLIENT_ID: BLOG_TOKEN: MASTER_USER: CERT: 0 TIME_DIFF: VERSION: 5.3:1505335891 OLD_VERSION: 5.3:1505335891 PUBLIC: USER_ID: 1 USER_TOKEN: [this user has no token] PHP_VERSION: 5.4.16 WORDPRESS_VERSION: 4.8.1 JETPACK__VERSION: 5.3 JETPACK__PLUGIN_DIR: D:\Hosting\6193280\html\viverdedividendos\wp-content\plugins\jetpack/ SITE_URL: http://viverdedividendos.org HOME_URL: http://viverdedividendos.org PLAN: JetpackPlanfree Jetpack Sync Full Status: ``` * Array ( [started] => Thu, 01 Jan 1970 00:00:00 +0000 [queue_finished] => Thu, 01 Jan 1970 00:00:00 +0000 [send_started] => Thu, 01 Jan 1970 00:00:00 +0000 [ finished] => Thu, 01 Jan 1970 00:00:00 +0000 [sent] => Array ( ) * [queue] => Array ( [constants] => 1 [functions] => 1 [options] => 1 ) * [config] => [total] => Array ( [constants] => 1 [functions] => 1 [options] => 1 ) * ) * ``` Sync Queue size: 0 Sync Queue lag: 0 seconds Full Sync Queue size: 0 Full Sync Queue lag: 0 seconds Sync IDC URLs: {"home":"http:\/\/viverdedividendos.org","siteurl":"http:\/\/viverdedividendos.org","WP_HOME":"http:\/\/viverdedividendos.org","WP_SITEURL":"http:\/\/viverdedividendos.org"} Sync error IDC option: false Sync IDC Optin: 1 HTTP_HOST: viverdedividendos.org SERVER_PORT: 80 HTTPS: off REMOTE_ADDR: 87.151.187.138 PROTECT_TRUSTED_HEADER: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false} TEST RESULTS: HTTP: PASS HTTPS: PASS IDENTITY_CRISIS: PASS SELF: FAIL RAW TEST RESULTS: HTTP Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [server] => nginx [date] => Thu, 14 Sep 2017 10:01:20 GMT [content-type] => text/plain;charset=utf-8 [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must-revalidate, max-age=60 [x-hacker] => Jetpack Test [content-encoding] => gzip [x-ac] => 3.bur _bur ) ) [body] => OK [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => OK [raw] => HTTP/1.1 200 OK Server: nginx Date: Thu, 14 Sep 2017 10:01:20 GMT Content-Type: text/plain;charset=utf-8 Transfer-Encoding: chunked Connection: close Vary: Accept-Encoding Vary: Cookie Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test Content-Encoding: gzip X-ac: 3.bur _bur OK [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [server] => Array ( [0] => nginx ) [date] => Array ( [0] => Thu, 14 Sep 2017 10:01:20 GMT ) [content-type] => Array ( [0] => text/plain;charset=utf-8 ) [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) [x-hacker] => Array ( [0] => Jetpack Test ) [content-encoding] => Array ( [0] => gzip ) [x-ac] => Array ( [0] => 3.bur _bur ) ) ) [status_code] => 200 [protocol_version] => 1.1 [success] => 1 [redirects] => 0 [url] => http://jetpack.wordpress.com/jetpack.test/1/ [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) ) HTTPS Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [server] => nginx [date] => Thu, 14 Sep 2017 10:01:20 GMT [content-type] => text/plain;charset=utf-8 [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must-revalidate, max-age=60 [x-hacker] => Jetpack Test [content-encoding] => gzip [x-ac] => 3.bur _bur [strict-transport-security] => max-age=15552000 ) ) [body] => OK [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => OK [raw] => HTTP/1.1 200 OK Server: nginx Date: Thu, 14 Sep 2017 10:01:20 GMT Content-Type: text/plain;charset=utf-8 Transfer-Encoding: chunked Connection: close Vary: Accept-Encoding Vary: Cookie Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test Content-Encoding: gzip X-ac: 3.bur _bur Strict-Transport-Security: max-age=15552000 OK [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [server] => Array ( [0] => nginx ) [date] => Array ( [0] => Thu, 14 Sep 2017 10:01:20 GMT ) [content-type] => Array ( [0] => text/plain;charset=utf-8 ) [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) [x-hacker] => Array ( [0] => Jetpack Test ) [content-encoding] => Array ( [0] => gzip ) [x-ac] => Array ( [0] => 3.bur _bur ) [strict-transport-security] => Array ( [0] => max-age=15552000 ) ) ) [status_code] => 200 [protocol_version] => 1.1 [success] => 1 [redirects] => 0 [url] => https://jetpack.wordpress.com/jetpack.test/1/ [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) ) IDENTITY_CRISIS PASS SELF Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [server] => nginx [date] => Thu, 14 Sep 2017 10:01:25 GMT [content-type] => text/plain;charset=utf-8 [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must-revalidate, max-age=60 [x-hacker] => Jetpack Test [x-ac] => 3.bur _bur [strict-transport-security] => max-age=15552000 ) ) [body] => {"error":"Unknown Error","error_description":"An unknown error has occurred."} [response] => Array ( [code] => 400 [message] => Bad Request ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => {"error":"Unknown Error","error_description":"An unknown error has occurred."} [raw] => HTTP/1.1 400 Bad Request Server: nginx Date: Thu, 14 Sep 2017 10:01:25 GMT Content-Type: text/plain;charset=utf-8 Transfer-Encoding: chunked Connection: close Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test X-ac: 3.bur _bur Strict-Transport-Security: max-age=15552000 {"error":"Unknown Error","error_description":"An unknown error has occurred."} [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [server] => Array ( [0] => nginx ) [date] => Array ( [0] => Thu, 14 Sep 2017 10:01:25 GMT ) [content-type] => Array ( [0] => text/plain;charset=utf-8 ) [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) [x-hacker] => Array ( [0] => Jetpack Test ) [x-ac] => Array ( [0] => 3.bur _bur ) [strict-transport-security] => Array ( [0] => max-age=15552000 ) ) ) [status_code] => 400 [protocol_version] => 1.1 [success] => [redirects] => 0 [url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://viverdedividendos.org/xmlrpc.php [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) ) ``` * I try access this URL: [https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://viverdedividendos.org/xmlrpc.php](https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://viverdedividendos.org/xmlrpc.php) * And receive this erro: {"error":"Could not validate security token","error_description":" We were unable to validate a security token for Jetpack communication. Please try disconnecting Jetpack from your WordPress.com account, and connecting it again."} * I already disconnected my website from the jetpack but he does not want to connect again. * I need a help, please! Viewing 4 replies - 1 through 4 (of 4 total) * [renegademann](https://wordpress.org/support/users/renegademann/) * (@renegademann) * [8 years, 8 months ago](https://wordpress.org/support/topic/jetpack-not-connect/#post-9496261) * I just had the exact same experience. Tried anything: disconnecting, deleting and re-installing and anything else I was suggested. Without any results. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic šŸš€ * [8 years, 7 months ago](https://wordpress.org/support/topic/jetpack-not-connect/#post-9536455) * Sorry about the delay in writing back to you. * [@viverdedividendos](https://wordpress.org/support/users/viverdedividendos/) Could you try to deactivate the plugin, then delete it from the plugins menu in your dashboard, and then try to install it from scratch again? * Let me know how it goes! * [@renegademann](https://wordpress.org/support/users/renegademann/) [@fabrice67](https://wordpress.org/support/users/fabrice67/) Can you please use Jetpackā€™s Debugger module to send us some more information about your site? 1. Go to the Jetpack page in your dashboard. 2. Click on the **Debug** link appearing at the bottom of the page. 3. Click the link that says **ā€œclick here to contact Jetpack support.ā€** 4. Fill in the description box and your name and email address. 5. Click the ā€œContact Supportā€ button to send us the debug results privately. ** Itā€™s best not to post this information on public forums, as it contains private details about your site.** * Thanks! * Thread Starter [viverdedividendos](https://wordpress.org/support/users/viverdedividendos/) * (@viverdedividendos) * [8 years, 7 months ago](https://wordpress.org/support/topic/jetpack-not-connect/#post-9536477) * Hi Jeremy * Thanks for the answer. Iā€™ll try that. * Is possible to you remove my informations * I did not find where to edit the topic. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic šŸš€ * [8 years, 7 months ago](https://wordpress.org/support/topic/jetpack-not-connect/#post-9540304) * > Is possible to you remove my informations > I did not find where to edit the topic. * Iā€™m afraid I donā€™t have the privileges to edit your thread. Moderators wonā€™t edit it for you either, as you can see here: [https://wordpress.org/support/guidelines/#deleting-editing-posts](https://wordpress.org/support/guidelines/#deleting-editing-posts) Viewing 4 replies - 1 through 4 (of 4 total) The topic ā€˜Jetpack not connectā€™ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 4 replies * 3 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/jetpack-not-connect/#post-9540304) * Status: resolved