Jetpack missing subscribers

  • produceonparade

    (@produceonparade)


    10 years, 7 months ago

    Hello,

    I host a site, http://produceonparade.com and yesterday I lost about 25+ subscribers from my list. Also, I had two new subscribers this morning, where I received emails that they had indeed subscribed. However, my numbers still stayed the same.

    Any help? 🙁

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Gary Allman

    (@gsallman)

    10 years, 7 months ago

    Ditto. One of our sites http://www.thebluebottletree.com ‘lost’ 20 subscribers overnight. There were no posts made (so we couldn’t have offended anyone). Anyone else? Any ideas?

    WP 3.6 & jetpack 2.4.2

    Gary Allman

    (@gsallman)

    10 years, 7 months ago

    @produceonparade download and check your csv file.

    We downloaded ours and all the contacts are there – there’s a counting problem.

    There is a difference of 20 between the of number people in the CSV list and the count *and* the list of people that is displayed.

    Thread Starter produceonparade

    (@produceonparade)

    10 years, 7 months ago

    Thanks, Gary. Were you able to get it fixed? I’m not sure who exactly to contact about it. Thanks for the tip!

    Gary Allman

    (@gsallman)

    10 years, 7 months ago

    We’ve got a support ticket open with the jetpack team. They are aware of the problem and dealing with it.

    They have confirmed (and we have also by experimentation) that all the people on the database get their updates regardless of the numbers counted and showing in the list. So, it’s not cleared up, but they are working on it.

Viewing 4 replies - 1 through 4 (of 4 total)
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