Jetpack by WordPress.com
Jetpack "Likes" adding 404 errors to Google Analytics (4 posts)

  1. bobbybosler
    Posted 3 years ago #

    I just discovered today through Google Analytics that I have been getting many, many 404 errors on my site. This, obviously, highly concerned me, so I began to investigate.

    It seemed to me that every time someone viewed a post, a 404 error would be produced because the post was trying to access the post url with "null" directly appended to the end of it, thus triggering a 404 in the background. I do not think it affected anyone's user experience. See screenshot for an example of what I was seeing in GA:


    I began to try to narrow this down to the culprit. I viewed a post, and it struck my eye that the "Like" button was cycling and not becoming "clickable." I became suspicious. I turned off the like button and checked my GA history to see when the problem began. I found that my GA history showed that I began getting intense 404s on Feb 26th. I checked the Jetpack release notes, and sure enough, the Like feature was released on Feb 26th, which I immediately updates and implemented.

    I go through all that to say, I think your "Like" feature is somehow trying to access "url"+null and returning a 404 error on every page it is enabled on. Please resolve this issue. Thanks!


  2. Richard Archambault
    Happiness Engineer
    Plugin Contributor

    Posted 3 years ago #

    Hi! We're looking in on this, but can we have a link to your site please?

  3. Richard Archambault
    Happiness Engineer
    Plugin Contributor

    Posted 3 years ago #

    Hi Bobby,

    We're wondering if it'd be possible to see your raw access logs? You would need to need to turn likes back on for a bit, load a few pages and individual posts, then turn it off and mail us the log. You can mail it to us at support@jetpack.me. If you write to us, please include a link to this thread. Thanks!

  4. bobbybosler
    Posted 3 years ago #

    The site is http://www.minutemenministries.org. I will work on the access logs.

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