Support » Plugin: Redis Object Cache » Jetpack isn’t working when I activated the plugin

  • Resolved pierreanzil

    (@pierreanzil)


    Hi,

    When I activate this plugin, my Jetpack isn’t working. Does someone know how to fix this issue?

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Till Krüss

    (@tillkruess)

    Hi there!

    I’d suggest asking the Jetpack support team with assistance on this.

    It’s why I did first. But here’s the response I received:

    Hi there,

    From their plugin listing, it looks like Redis should work with Jetpack: https://fr.wordpress.org/plugins/redis-cache/. I suggest that you reach out to the Redis plugin author to report that, which you can do here: https://wordpress.org/support/plugin/redis-cache/

    Thanks and have a great day.

    Cheers,
    Rob

    Happiness Engineer @ Automattic

    Plugin Author Till Krüss

    (@tillkruess)

    Ah, funny. What exactly isn’t working?

    Failed to retrieve site data from WordPress.com (http_request_failed). If the problem persists, try reconnecting Jetpack.

    Plugin Author Till Krüss

    (@tillkruess)

    I’d try flushing your cache, if that doesn’t help it’s a Jetpack issue.

    Here’s the Jetpack response:

    Thanks for getting back to us. Does the error go away when you clear the Redis cache and then deactivate that plugin?

    If so, that clearly indicates an issue with the Redis plugin so you’ll want to go back to their support and let them know that clearing the cache there did not resolve the error.

    If you still see the error after clearing the Redis cache and deactivating the plugin, please keep Redis deactivated and please use the WordPress Site Health feature to send us some more information about your site.

    Plugin Author Till Krüss

    (@tillkruess)

    That’s unfortunate.

    This plugin is just providing an API for WordPress to talk to Redis. If anything is broken, it’s the other plugins responsibility to resolve it.

    Here’s the response from Jetpack:

    Are you confirming that the error message goes away on the Jetpack Dashboard when Redis is disabled? If so, per our Scope of Support, we’re not able to assist with compatibility issues. I know that Redis support has pushed you to us for help, but I’m afraid we wouldn’t be able to assist further, if this is the case.

    Plugin Author Till Krüss

    (@tillkruess)

    Try using WP Redis, or hire someone to dig into the issue for you 👍🏻

Viewing 9 replies - 1 through 9 (of 9 total)
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