Title: Jetpack installation without requiring shell access
Last modified: August 21, 2016

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# Jetpack installation without requiring shell access

 *  Resolved [pyroary](https://wordpress.org/support/users/pyroary/)
 * (@pyroary)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/jetpack-installation-without-requiring-shell-access/)
 * I use shared hosting via Inmotion, and recently the 3.0 install of Jetpack doesn’t
   connect to WordPress.
 * Inmotion’s support says this is because Jetpack requires shell access which isn’t
   available for shared accounts. Is there a way to install Jetpack without shell
   access?
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/)
 * (@kraftbj)
 * Code Wrangler
 * [11 years, 11 months ago](https://wordpress.org/support/topic/jetpack-installation-without-requiring-shell-access/#post-4939968)
 * Hi,
 * That’s inaccurate. Jetpack doesn’t require shell access.
 * Can you please use Jetpack’s Debugger module to send us some more information
   about your site?
 * To do so, follow these steps:
 * 1) Go to the Jetpack page in your dashboard.
    2) Click on “Help” tab in the upper
   right side of the page and click the link for “Jetpack Debugging Center.” 3) 
   Click the link that says “click here to contact Jetpack support.” 4) Fill in 
   the description box (you can just copy and paste what you wrote here) and your
   name and email address. 5) Click the “Contact Support” button.
 * Thanks! Please let me know once you’ve sent it in. I’ll mark this as resolved
   and we can finish up via e-mail.
 * Cheers!
 *  Thread Starter [pyroary](https://wordpress.org/support/users/pyroary/)
 * (@pyroary)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/jetpack-installation-without-requiring-shell-access/#post-4939970)
 * I’ve contacted support like you asked. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [pyroary](https://wordpress.org/support/users/pyroary/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/jetpack-installation-without-requiring-shell-access/#post-4939970)
 * Status: resolved