Support » Plugin: Jetpack by WordPress.com » Jetpack Installation Error, Order Payment Always Fails, Shipping Inconsistent

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    I don’t see any problems with this site’s Jetpack connection, so it looks like you got that sorted, but I also doubt that Jetpack is related to this issue in any way.

    Jetpack is used to connect your site to WordPress.com, and is required for the WooCommerce Services plugin to function, but that’s it. Neither shipping rate calculations nor order processing fall under that plugin, nor do those features require a Jetpack connection to work.

    Please ask in the WooCommerce support forum instead regarding those issues:

    https://wordpress.org/support/plugin/woocommerce/

    I can also send my full debug information, if needed, as I did when I submitted a request to Jetpack.com support team.

    I don’t see any email support ticket regarding this site in our system. Where exactly did you contact us elsewhere about this? Please don’t contact us via multiple channels about the same issue, as that only makes it harder for us to help you.

    I do see you’ve opened two topics for the WooCommerce Services plugin in https://wordpress.org/support/topic/orders-always-fail/ and https://wordpress.org/support/topic/woocommerce-shipping-calculator-error/, but as I said above, the two features you need help with are not controlled by that plugin.

    The only features controlled by that plugin are (from the plugin page linked above):

    – USPS label purchase/printing
    – Automated tax calculation
    – Stripe account provisioning (through WooCommerce setup wizard)
    – PayPal Checkout payment authorization

    Hi KokkieH,

    Thank you for responding! To answer your questions, I submitted two help requests on https://jetpack.com/contact-support/ – one yesterday and the other the day before. Was that the wrong place to send a support request? The requests would have been submitted under the wordpress.com username “mysteriousmeats”, registered with the name Keri Rico (one of the partners of this business). I realize that the team may not have gotten to my submissions yet, but I have no way to know if my submission even got through as far as I can tell.

    I will post on the WooCommerce support forum about these issues. Thank you for directing me there.

    However, we do still seem to be having issues with our Jetpack plugin. Consistently for the past several days the Jetpack Debugging Center for our page has gone back and forth between “Your Jetpack setup looks a-okay!” and “Error detected”, though it never gives details on the error. As stated above I have gone though all the troubleshooting methods offered with no results thus far.

    Then today we got an email from wordpress@mysteriousmeats.com saying that our site is experiencing a technical issue. In this case, it specifically states that “WordPress caught an error with one of your plugins, Jetpack by WordPress.com”. It directed me to visit https://mysteriousmeats.com/wp-admin/admin-ajax.php and check for any visible issues. I’m not sure what I’m supposed to see when I load that page, but all it is is a blank page with a ‘0’. (Screenshot: https://www.dropbox.com/s/ov3qx047l3v0yv8/admin-ajax%20Screenshot%207-3-19.JPG?dl=0 )

    Upon further investigation when looking into the Site Health page Status tab there is a message at the bottom under “A Scheduled Event Has Failed” stating “The scheduled event, jetpack_sync_cron, failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.”

    Lastly, every time I have tried to uninstall and reinstall Jetpack, no matter what install method I use, it gives me an install error, usually like this one – Screenshot: https://www.dropbox.com/s/zu0t8589zismdrj/Jetpack%20Install%20Error.JPG?dl=0 . Sometimes it seems to install, sometimes it doesn’t finish and I have to prompt it again. But getting an error message every time makes me think that something is wrong.

    Could you please help me diagnose this?

    Thank you for all your help!
    ~ Katherine W

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    We should have those Jetpack-specific errors you mentioned fixed up in Jetpack 7.5.1, released last night.

    For WooCommerce, it’s definitely best to contact WooCommerce for anything affecting your stores functionality. Think of the Jetpack plugin as sort of the bridge that links the two. The bridge could be the problem, of course, but it’s best to start with the commerce system itself first.

    If you contacted us via our email support, they’ll forward you over to WooCommcerce. 🙂

    Plugin Support KokkieH

    (@kokkieh)

    I submitted two help requests on https://jetpack.com/contact-support/ – one yesterday and the other the day before. Was that the wrong place to send a support request?

    That’s the right place for help with Jetpack, but I don’t see any tickets submitted there for that account, so looks like they didn’t go through.

    That account has one support ticket in it’s history (for my reference, 2151794-zen ), but that was submitted to WordPress.com, not to Jetpack.

    But as James mentioned above, the Jetpack errors should be fixed with the latest update. Please let us know if you still see them after updating to 7.5.1.

    For the WooCommerce issues I see you’ve already opened threads in their forum, so please be patient while waiting for a reply there.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.