Jetpack by WordPress.com
[resolved] jetpack installation (6 posts)

  1. Betsy Hill
    Posted 3 years ago #

    I used to have Jetpack, but it has disappeared. When trying to install from my website directly, I get a variety of error messages. One being that installation failed , no valid plug-ins found, and a second one that says it has already been installed. Downloading the plug-in from wordpress is not a good alternative because I don't know what to do with it once it is installed. I have minimal wordpress technical ability so please keep this in mind when responding. Thanks so much


  2. designsimply
    Plugin Contributor

    Posted 3 years ago #

    Are you certain you don't already have Jetpack installed? Is it listed on your main plugins page?

    Could you copy and paste the exact error messages or take a screenshot of the entire browser window where the messages show up so we can see what you are seeing?

  3. Betsy Hill
    Posted 3 years ago #

    Here is the error message. I think jetpack is hiding somewhere on my page, but I can't find it in my list of plugins...only wordpress.com stats is listed.

    Installing Plugin: Jetpack by WordPress.com 2.0
    Downloading install package from http://downloads.wordpress.org/plugin/jetpack.2.0.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/hillbets/public_html/wp-content/plugins/jetpack/

    Plugin install failed.

    Return to Plugin Installer

  4. bobvine38
    Posted 3 years ago #

    When endeavouring to activate Jetpack I get the following:
    PHP Warning: require_once(C:\Data\Websites\bobvine.gen.nz\www\Blog\wp-content\plugins\jetpack/modules/module-extras.php) [function.require-once]: failed to open stream: No such file or directory in C:\Data\Websites\bobvine.gen.nz\www\Blog\wp-content\plugins\jetpack\jetpack.php on line 393
    PHP Fatal error: require_once() [function.require]: Failed opening required 'C:\Data\Websites\bobvine.gen.nz\www\Blog\wp-content\plugins\jetpack/modules/module-extras.php' (include_path='.;C:\php5\pear') in C:\Data\Websites\bobvine.gen.nz\www\Blog\wp-content\plugins\jetpack\jetpack.php on line 393

    I am aware that I must link to my other WordPress site but where do I go exactly from there please?

  5. bubazoo
    Posted 3 years ago #

    I'm having problems installing Jetpack also.

    I keep getting

    Your website needs to be publicly accessible to use Jetpack: site_inaccessible

    Error Details: The Jetpack server was unable to communicate with your site [IXR -32300: transport error: http_request_failed Empty reply from server]

    what does publically accessible" mean? everyone can goto my website just fine, what do they mean by publically accessible? I have the latest version of wordpress using the deafult theme with NO other plugins installed!

    stupid Jetpack! :(

  6. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 3 years ago #

    @bobvine38 Could you try to delete all plugin files and reinstall Jetpack please? If that doesn't help, please start a new thread about this issue.

    @bubazoo Could you start a new thread about your issue, since the problem seems to be different from the OP's?

    it would also be useful if you could mention your site URL there, so I can check your site settings.
    If you want it to remain private, you can also contact us via this contact form:

    Thank you.

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