Title: Jetpack install issues Last modified: August 21, 2016 --- # Jetpack install issues * Resolved [Freeverb](https://wordpress.org/support/users/freeverb/) * (@freeverb) * [13 years ago](https://wordpress.org/support/topic/jetpack-install-issues/) * Hi guys, I have a wordpress hosted on a free server. I installed the wordpress myself however, as the site does allow FTP. I have tried using the wordpress interface to add the jetpack plugin and its hanging up at “downloading jetpack” * Also, Installing plugin from the plugin install form takes me to an error page that states: “Are your sure you want to try this” and then the button says Cancel or Try again no real information about the error it encountered there either. [http://i42.tinypic.com/2uizoqp.jpg](http://i42.tinypic.com/2uizoqp.jpg) * i’ve tried changing the permissions of the wp-content folder to 777 without any luck installing afterwards (thru either interface) * I just checked my hosts PHP Version and they are running 5.2.17 wordpress reccomends 5.2.4 but is this THAT big of a deal? Sorry for the long post its actually a combination of 2 posts in a separate thread i had created in the general section of WP before I realized there was a jetpack plugin section. Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [13 years ago](https://wordpress.org/support/topic/jetpack-install-issues/#post-3772145) * Hi there, * first of all, please change the 777 permissions: * [http://codex.wordpress.org/Changing_File_Permissions#The_dangers_of_777](http://codex.wordpress.org/Changing_File_Permissions#The_dangers_of_777) * The exact permission that you should have depends on your server setup, but 755 might be ok. Ask your host for help. * Have you been able to install other plugins? It seems that your host might be the root of this issue. Can you try manually installing the plugin, to see if that works? * Thread Starter [Freeverb](https://wordpress.org/support/users/freeverb/) * (@freeverb) * [13 years ago](https://wordpress.org/support/topic/jetpack-install-issues/#post-3772150) * Other plugins do work. I just installed one to make sure. * I believe initially the wp-content directory was CHMOD 755 but i changed it to 777 to be safe, i’ll go back to 755 at the discretion of the link you provided. * I was wanting to simple install the plug in manually but when i extracted the zip i saw all sorts of wp-admin and other directories in there that look different than other (simpler) plugins which utilize a /plugin/ directory only (i didnt want to mix a bunch of files in my wp directories then not be able to remove them if the manual install failed) * plus i wasnt really sure a manual install would work seeings how it wasnt suggested as either of the two installation options. * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [13 years ago](https://wordpress.org/support/topic/jetpack-install-issues/#post-3772225) * Hi there, * Jetpack doesn’t have a wp-admin folder in it; you can see what the structure should look like, here: * [http://plugins.trac.wordpress.org/browser/jetpack/trunk?order=name](http://plugins.trac.wordpress.org/browser/jetpack/trunk?order=name) * How about uploading the zip file using the Plugins installer (Plugins -> Add New -> Upload)? Try that and tell me what happens. * Thread Starter [Freeverb](https://wordpress.org/support/users/freeverb/) * (@freeverb) * [13 years ago](https://wordpress.org/support/topic/jetpack-install-issues/#post-3772232) * I tried that initially, and got this: [http://i42.tinypic.com/2uizoqp.jpg](http://i42.tinypic.com/2uizoqp.jpg) * but i’ll be damned there sure arent any wp-admin folders in there i dunno where i dreamed that up from. * Also, simply uploading via ftp resolved this issue entirely. I almost went this direction first but wanted to try the new interfaces yall included in the program. I am very stoked to use jetpack, thanks for the support. * Thread Starter [Freeverb](https://wordpress.org/support/users/freeverb/) * (@freeverb) * [13 years ago](https://wordpress.org/support/topic/jetpack-install-issues/#post-3772247) * just wanted to clarify the above post, my issue was resolved (by installing manually) and ticket/thread can be closed * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [13 years ago](https://wordpress.org/support/topic/jetpack-install-issues/#post-3772262) * Hi there, * Thanks for letting me know, I’m marking as resolved. Feel free to open another thread if you encounter any more issues! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Jetpack install issues’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 6 replies * 2 participants * Last reply from: [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * Last activity: [13 years ago](https://wordpress.org/support/topic/jetpack-install-issues/#post-3772262) * Status: resolved