Title: Jetpack Inexistent Folder
Last modified: January 18, 2018

---

# Jetpack Inexistent Folder

 *  Resolved [yoanacava](https://wordpress.org/support/users/yoanacava/)
 * (@yoanacava)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/jetpack-inexistent-folder-2/)
 * Hi, my blog [http://www.todosenmicocina.com](http://www.todosenmicocina.com) 
   is hosted by an Webempresa, and I am looking to use WordPress’s App on my Ipad
   but I can’t install Jetpack to do so. It seems that there is already a file with
   that name but I can’t find it anywhere. At some point they even gave me a link
   to access the folder but it’s inexistent. How can I delete that file so I can
   install Jetpack and use the WordPress App?
 * Thank you!

Viewing 1 replies (of 1 total)

 *  [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * (@htdat)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/jetpack-inexistent-folder-2/#post-9879948)
 * Please use a FTP client ([https://codex.wordpress.org/FTP_Clients](https://codex.wordpress.org/FTP_Clients))
   to access the wp-content/plugins folder and delete the “jetpack” folder inside.
 * If there is any issue in doing this, I suggest contacting your hosting provider
   to get help.
 * After that, you can follow this guide to install and active Jetpack [https://jetpack.com/support/installing-jetpack/#installation](https://jetpack.com/support/installing-jetpack/#installation)
 * Note: you should do all the things above on your desktop.

Viewing 1 replies (of 1 total)

The topic ‘Jetpack Inexistent Folder’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [pluggin](https://wordpress.org/support/topic-tag/pluggin/)
 * [pluggins](https://wordpress.org/support/topic-tag/pluggins/)

 * 1 reply
 * 2 participants
 * Last reply from: [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/jetpack-inexistent-folder-2/#post-9879948)
 * Status: resolved