Support » Theme: Kale » Jetpack in Kale Theme

  • Helen Siwak

    (@theclosetyvr)


    I had Jetpack installed for a long time but now I see that I cannot auto-post to my social media. I read that this is done through Jetpack in the Kale theme.

    I went to installed plug-ins and Jetpack was not on the list. So I went to Get Plugins and attempted to reinstall the Jetpack. I received a ‘Installation failed: Destination folder already exists.’ message so I went back to the Get Plugins and downloaded the Jetpack Lite. I then received a message ‘This version of Jetpack Lite requires Jetpack! Please install and activate Jetpack.’

    I am now stuck in a loop. I cannot delete a plugin that doesn’t exist in my list so I can reinstall. Where do I find this ‘Destination’ folder to remove the folder and reinstall a new Jetpack?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Via FTP or your hosting control panel’s file manager app, delete the directory wp-content/plugins/jetpack. You can then reinstall JP normally.

    Helen Siwak

    (@theclosetyvr)

    Hi Steve,

    I don’t know where either of those two options are. Can I access this file from the Dashboard on Kale?

    My hosting is through GoDaddy.

    H

    diego

    (@corewpress)

    Hi @theclosetyvr,

    Please contact us via this form https://www.lyrathemes.com/support/ so we can better assist you.

    Looking forward to your contact.
    Kind regards,
    Diego

Viewing 3 replies - 1 through 3 (of 3 total)
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