Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack has locked your site’s login page

  • Resolved smallrobots



    Since one hour or so, I’ve been blocked out of my site with this message:
    “Jetpack has locked your site’s login page”.
    Now, the IP shown in the message is, while the IP shown by is instead…
    Also I can’t reset my password using the email I’ve received because the link within shows up a blank page with the message

    {“error”:”Bad Request”,”message”:”Invalid input.”}

    Could you please help?

    Many thanks,

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support lizkarkoski


    Hi Riccardo –

    Thanks for writing to us. Does the email link work if you try it in a different browser? Sometimes that does the trick. Write back to let me know if you’re still having issues.

    Plugin Support lizkarkoski


    Are you using any plugins to block your site’s login page?

    Plugin Support lizkarkoski


    Forgot to mention that I’ve added your report to this open issue:

    Hoping that the different browser might do the trick though.

    I Have Exactly Same Issue With Jetpack

    Jetpack Is Continuously Blocking My Site Login Access ..

    I Have Tried Two Different Browsers & Result Is Same But Ip Is Different

    Google Chrome : IP
    FireFox : IP

    But My Actual Ip Address Is Different

    Please Help Us To Sort It Out This Issue Thank You!

    Plugin Support lizkarkoski


    skylinks – Please open up your own, brand new thread and we can take a look.

    It’s worth asking your hosting provider how many WordPress sites are on the same IP, and if you can get moved to a different one.

    Thread Starter smallrobots


    Hello lizkarkoski,

    Actually once I was somehow confident that I was not out of my blog because of some malicious activity, I just waited until the morning after. The issue disappeared without any intervention from my side.

    Just a few notes:
    * A couple of days ago I signed of Cloudflare CDN. A simple whois investigation has shown that IP blocked by Jetpack was Cloudflare’s
    * Yes, I’ve used a plugin to change the Worpress login page url, to reduce (to zero) the number of maliciuos login attempts.
    * I’ve not tried to access the link with another browser apart from Safari… now the issue is over so I can’t try anymore.

    Many thanks and best regards,

    Ps. Sorry for the late reply… actually I replied to email notifications of your posts instead of directly posting here.

    Plugin Support lizkarkoski


    Hi Riccardo – I’m happy to hear that things are sorted for you. Please come back to us though if you need any more help.

Viewing 7 replies - 1 through 7 (of 7 total)
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