Jetpack has locked my site & I’m getting an error message when I try to unlock

  • Resolved theconsciousdesi

    (@theconsciousdesi)


    5 years, 10 months ago

    Hi,

    I installed Jetpack a few days ago. It’s locked me out of my website. Each time I enter my email in the box and send recovery instructions to my email and try to login again, it gives me this message:

    {“error”:”Bad Request”,”message”:”Invalid input.”}

    Please help me resolve this issue asap as I have work that needs to be done on my website.

    Thanks,

    Vandana

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor James Huff

    (@macmanx)

    5 years, 10 months ago

    Sorry for the trouble!

    Can you try whitelisting your IP via WordPress.com? Once you log in, you can enter IP addresses here:
    My Sites → Settings → Security → Prevent brute force login attacks.

    Remember your username might be different from your regular wp-admin login, as it’s a separate account.

    Thread Starter theconsciousdesi

    (@theconsciousdesi)

    5 years, 10 months ago

    Hi James,

    I tried doing that and it didnt work because I cant type into the box provided. Also, when I try to log in and failed Jetpack said my IP address is 162.215.253.9 which is wrong. My IP address is different.

    What shall I do?

    bsf2018

    (@bsf2018)

    5 years, 10 months ago

    I am facing the exact same problem. Jetpack has suddenly locked me out of our business website (https://www.bsfsolidsurfaces.com)

    The unlock link gives the same error message: {“error”:”Bad Request”,”message”:”Invalid input.”}

    I have raised an urgent ticket with Jetpack, but need this addressing immediately! I also cannot login using any other method.

    bsf2018

    (@bsf2018)

    5 years, 10 months ago

    Right….work-around, rename the jetpack plugin via ftp to _jetpack_

    Can now login. Hopefully someone will answer us who appear to have this issue.

    Plugin Support supernovia

    (@supernovia)

    5 years, 10 months ago

    Can you both let us know what browsers you’re using, and whether you’re able to type the IP addresses with a different browser? I haven’t been able to duplicate the error / inability to input an address on this end. For what it’s worth I am using current Chrome on a Mac.

    @theconsciousdesi can you also send a link to your site? To answer your question, I would put in your IP address via whatismyip.com as well as the one it’s listed.

    Thread Starter theconsciousdesi

    (@theconsciousdesi)

    5 years, 10 months ago

    Hi, I am using Chrome on a Mac too. I used Mozilla to whitelist the IP in my security settings on WordPress.com and it worked! I can log in to my WordPress dashboard now. Thank you very much Supernovia!

    Plugin Support supernovia

    (@supernovia)

    5 years, 10 months ago

    Excellent!

    @bsf2018 any luck there?

Viewing 7 replies - 1 through 7 (of 7 total)
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