Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack galleries suddenly stop to work even so they work earlier

  • Resolved tatyana100

    (@tatyana100)


    Jetpack galleries suddenly stop to work even so they work earlier – they don’t navigate between pictures and don’t show size of the pictures.
    How to make the Jetpack galleries work again?
    This is private web and I could not provide a link on public forum.
    thanks.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Animesh Gaurav

    (@bizanimesh)

    Hi there,

    Could you please post your page URL having the issue here so that we can have a look? If you want to share a screenshot also, you can use this platform: https://snipboard.io

    Details on how to make screenshot can be found here: https://wordpress.com/support/make-a-screenshot

    If you want information to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thread Starter tatyana100

    (@tatyana100)

    Hello,
    I figured out why was this error that I could not use jetpack galleries.
    It is because Jetpack is not compatible with the last version of WordPress 5.8.1 that I have right now even so it said 100 compatible.
    I’ve tried several times – and got errors with the new version.
    I go back to the previous version of Jetpack – and all gallery started to work again.
    But I could not update Jetpack to 10.1 as below
    “There is a new version of Jetpack available. View version 10.1 details or update now”.
    since I’ve got critical errors on website and all Jepack galleries stop to work.
    All my plugins updated except Jetpack.
    How to update Jetpack and don’t loose functionality of website?
    thanks.

    • This reply was modified 2 months, 3 weeks ago by tatyana100.
    Thread Starter tatyana100

    (@tatyana100)

    Some clarification:

    I have on Dashboard of my websites near version fo Jetpack as below:

    “You have version 10.0 installed. Update to 10.1. View version 10.1 details.
    Compatibility with WordPress 5.8.1: 100% (according to its author)”

    but when I update Jetpack from 10.0 to 10.1 all Jetpack galleries functionality are getting lost:
    I could see the photo but could not navigate and could not see the full sizes and could not exit gallery and picture after clicking on it – go to the wrong one.
    Basically – all functionality are lost.
    How to update Jetpack without loosing functionality of the website?
    thanks.

    • This reply was modified 2 months, 3 weeks ago by tatyana100.
    • This reply was modified 2 months, 3 weeks ago by tatyana100.
    Plugin Support Bob

    (@bobmatyas)

    Hi @tatyana100

    I tested the gallery functionality on a test site using WordPress v5.8.1 and Jetpack v10.1 and did not have issues.

    In order to look into this more, we’ll need more information.

    Could you please post your page URL having the issue here so that we can have a look? If you want to share a screenshot also, you can use this platform: https://snipboard.io

    Details on how to make screenshot can be found here: https://wordpress.com/support/make-a-screenshot

    If you want information to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    • This reply was modified 2 months, 3 weeks ago by Bob. Reason: fixed formatting
    Thread Starter tatyana100

    (@tatyana100)

    Do you check Jetpack titled galleries functionalities?
    As I wrote, after updating Jetpack galleries stop to work.
    I fixed issue of not compatibility Jetpack and WordPress by restoring the old version of Jetpack that work fine.
    But I don’t like to use not updated plugin.
    Would you like me to update Jetpack loosing again all functionality of website?
    thanks.

    • This reply was modified 2 months, 3 weeks ago by tatyana100.
    • This reply was modified 2 months, 3 weeks ago by tatyana100.
    Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    Yes, we tested the tiled gallery function using Jetpack 10.1 and WordPress 5.8.1 and could not reproduce the issue.

    We don’t want you to lose your website’s functionality, but since we can’t reproduce it on a test site, we’ll need to check your site to see if we can spot any other issues that could be causing it.

    Could you please post your site URL here, as Bob requested?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter tatyana100

    (@tatyana100)

    Hello,
    I’ve already submitted 2 reports about errors in the link that was provided.
    I put in the report link to one of the website and screenshots shown that renew Jetpack plugin doesn’t work – but the old one keep all functionality of galleries.
    All of the websites lost functionalities of galleries – no navigation between pictures as was supposed to be and how it was before updating.
    One of my website is sort of work with the new Jetpack plugin – it show the full size pictures even so it doesn’t consistantly navigate between pictures.
    But in this website, I could not even create the new gallery adding to it any picture:

    the error in the red and as below:

    “`The uploaded file could not be moved to wp-content/uploads/2021/09.
    Tiled Gallery
    Upload an image file, pick one from your media library, or add one with a URL.`”

    Should i submit the third report indicated that new Jetpack plugin doesn’t work and galleries loose all functionalities
    or the information of the 2 previous reports would be enough for investigation and fixing issue and returning to the old version that work fine or the new one that doesn’t ruin functionalities of galleries?
    thanks.

    • This reply was modified 2 months, 2 weeks ago by tatyana100.
    Thread Starter tatyana100

    (@tatyana100)

    it looks like the gallery that I reported start to work when I’ve updated Jetpack setting even so I’ve never done it before after updating any plugins.
    But even so I’ve updated setting using the same options in security, performance, writing
    – an another web are still doesn’t working properly in part of navigation, full displaying galleries, option to exit and so on.
    I’ve submitted the report
    about this web where Jetpack galleries still don’t work after updating.
    Is anything could be done to make Jetpack gallery to work as they were working before updating?
    thanks.

    • This reply was modified 2 months, 2 weeks ago by tatyana100.
    Thread Starter tatyana100

    (@tatyana100)

    I got response that mentioned gallery is working fine.
    But it is working fine because I am using not updated Jetpack plugin 10.0 instead of 10.1.
    When I update this plugin
    – gallery stop work properly
    – no navigation, full sizes, exit.
    It is really not convenient when users could not use the gallery after plugin was update.
    If it is necessary I could update plugin loosing functionality – but wondering how long it would take to restore functionality?

    Thread Starter tatyana100

    (@tatyana100)

    I’ve updated Jetpac to 10.1 and connected it to the WordPress site.
    It is working for some websites but doesn’t work for others.
    I think, Jetpack plugin doesn’t work for websites with more pictures in galleries.
    After updating all galleries stop to work –
    they
    don’t show full size,
    no navigation,
    and
    any picture after clicking on it –
    show only the first one in the gallery
    also
    it is impossible to exit from gallery.
    I’ve replied on email fror Jetpack and provided 2 pictures shown difference with outdated(all galleries are fine)
    and updated Jetpack plugin
    (galleries don’t work).
    Could you please verify the issues and restore the old plugin that work fine or make the new one to work properly?
    How long it would take to restore functionality?

    thanks.

    • This reply was modified 2 months, 2 weeks ago by tatyana100.
    • This reply was modified 2 months, 2 weeks ago by tatyana100.
    • This reply was modified 2 months, 2 weeks ago by tatyana100.
    Thread Starter tatyana100

    (@tatyana100)

    Updating.
    I was told that gallery stop to work with Jetpack plugin because probably something wrong with my service provider regarding their settings even so those settings don’t create any errors with the old plugin.

    I’ve contacted with service provider and got response:
    “There is no issue with our end but looking at the error logs I can
    see the issue with the plugin”.
    And it is accurate statement since when I’ve restored the old Jetpack plugin – galleries start to again work properly.
    I have all plugins and themes updated except this plugin.
    I still would like to update Jetpack plugin
    without losing functionalities of galleries.
    Thanks.

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    Since you now have a support ticket open with us, I’ll mark this thread resolved and we will continue to help troubleshoot via email. Thanks!

    Thread Starter tatyana100

    (@tatyana100)

    Hello,
    It is not resolved yet since I could not use updated Jetpack plugin in the big galleries and I am using the old ones that work without error.
    But together with my server provider and your supporter team, I will try to make updated plugin to work on galleries and not create errors as it happened right now.
    I’ll inform your about outcome
    and until then this is not yet resolved.
    thanks.

    Thread Starter tatyana100

    (@tatyana100)

    The galleries have been working after updating Jetpack plugin.
    thanks.

Viewing 14 replies - 1 through 14 (of 14 total)
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