Support » Plugin: Jetpack by WordPress.com » Jetpack Forms stopped sending email notifications

  • Resolved allancaeg

    (@allancaeg)


    For some reason, my website’s Jetpack forms stopped sending email notifications when feedback is received.

    This is especially mysterious because it used to work recently and no change has been made by any admin.

    This is the case both for forms where I specified the email notification receiver or otherwise.

    I’ve checked my email’s spam folder and no luck.

    Any idea how to ensure Jetpack Forms will email feedback?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi there,

    It sounds like your server might not be configured properly to send emails through the “wp_mail” function, which Jetpack uses.

    Can you try installing the Check Email plugin and sending yourself a test email to see if it works? You can download the plugin here:
    http://wordpress.org/plugins/check-email/

    If you didn’t receive a test email, you could try using a plugin like this one to configure your WordPress site to use a specific email service:
    https://wordpress.org/plugins/postman-smtp/

    If the function appears to be working properly, it means that Jetpack’s emails are filtered out before they can reach your inbox:

    * They can be filtered out by your server before they even get sent out; your hosting provider should be able to check their server email logs to find out if the emails were blocked.
    * They can be filtered out by your email provider. If you don’t find the emails in your spam folder, you might want to try to send out Jetpack emails to another email address, and see if you keep experiencing issues. You can do so thanks to this option in the contact form builder:
    http://jetpack.com/support/contact-form/#jp-carousel-723

    Let me know if this helps!

    With Check Email, it appears that my WP instance is sending emails just fine…

    I’ll be checking with BlueHost to see if it’s on their end…

    Thanks so much @lamdayap!

    Super weird… I tried again and it seems intermittent…

    For some pages, it consistently works (e.g. here). For other pages (e.g. here), it does not (at all or never does)…

    Hi there

    Could you check the shortcode generated for the forms that aren’t working. You’ll want to look for the the field

    “contact-form to”

    This is what tells the contact form to send notification emails. If it’s missing, can you please try recreating the contact form?

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Jetpack Forms stopped sending email notifications’ is closed to new replies.