Title: jetpack error_log Last modified: February 27, 2022 --- # jetpack error_log * Resolved [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/) * hi. i had jetpack installed and activated and for some issue deactivated and removed. but i have this error in my error_log all the time: Commands out of sync; you can’t run this command now Commands out of sync; you can’t run this command now رای دستور UPDATE `wp_options` SET `option_value` = ‘a:1:{i:0;s:29:\”{{ WP_PLUGIN_DIR}}/woocommerce\”;}’ WHERE `option_name` = ‘_transient_jetpack_autoloader_plugin_paths’ created by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook- >apply_filters, Automattic\Jetpack\Autoloader\jp97afe3355c6337202cbc9d8487bda56a\ Shutdown_Handler->__invoke, Automattic\Jetpack\Autoloader\jp97afe3355c6337202cbc9d8487bda56a\ Plugins_Handler->cache_plugins, set_transient, update_option * i installed transient cleaner and cleaned, didn’t work ! so i went to phpmyadmin and deleted the table myself, it comes back !!! everytime i delete transient_jetpack_autoloader it comes back ! i don’t undrestand why after i deleted jetpack its tables are still in my database and why there not going away ! Viewing 15 replies - 1 through 15 (of 15 total) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15412393) * Hi [@padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * Can you try this to clear the Jetpack options from your database? * 1. Install and activate this plugin to remove the Jetpack data from your database: [https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zip](https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zip) 2. Check to make sure this plugin is now deactivated and deleted from your site, since it performed its job. * Let us know how that goes. * Thread Starter [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15428433) * ok, i did installed and activated this. now i cant see it ! its not in the plugins or settings or anywhere else to deactivate or delete !!! * Thread Starter [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15432219) * hello again. it didn’t work. i installed that before i send the previous topic. today i checked it the jetpack transient was there and the error_log still persist * [deathlynotes](https://wordpress.org/support/users/deathlynotes/) * (@deathlynotes) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15434509) * Hey [@padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * Could you please post your site URL here so that we can have a look? * If you want it to remain private, you can also contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1). If you choose to reach out directly, please include a link to this thread. * Thanks! * Thread Starter [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15440914) * allright. i don’t know what happened. but that plugin that i cant see it anywhere did something for sure. well there is no _transient_jetpack_autoloader_plugin_paths in error_log but when i query this: SELECT * FROM `wp_options` WHERE `autoload` = ‘yes’ AND `option_name` LIKE ‘%jetpack%’ * in phpmyadmin i will get this: _transient_jetpack_autoloader_plugin_paths a: 1:{i:0;s:29:”{{WP_PLUGIN_DIR}}/woocommerce”;} * its still there !!! is this normal !? should i do anything at this point or i just live it like that !? * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15442052) * Hey [@padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/), * Just to clarify where we’re at with your issue, can you confirm that you used the plugin my colleague Bruce suggested? If so, did it work? The plugin is meant to delete the two main options for Jetpack, and to work well it needs to be installed from the locally downloaded zip file and activated; it will delete the two options and then delete itself – that is why you didn’t see it at your end anymore. * It sounds like it didn’t do its job fully from what you’re saying. If that is so, you can try with [a third-party plugin](https://wordpress.org/plugins/transients-manager/) and see how it goes. * Let me know how you get on! * Thread Starter [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15444418) * hello [@erania-pinnera](https://wordpress.org/support/users/erania-pinnera/) * yes i confirm. i did that as soon as [@bruceallen](https://wordpress.org/support/users/bruceallen/) told me to do. he said deactivated after, he didn’t say it deletes itself ! * i checked the issue again today. the jetpack transient is not in error_log, so that means that plugin did its job. and for that i thank you. * but my question is why i can see it in my wp_options table!? if there is no harm so i just live it be !!!??? * Thread Starter [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15451929) * ok it came back in many lines in error_log: * Commands out of sync; you can’t run this command now……UPDATE `wp_options` SET` option_value` = ‘a:1:{i:0;s:29:\”{{WP_PLUGIN_DIR}}/woocommerce\”;}’ WHERE `option_name` = ‘_transient_jetpack_autoloader_plugin_paths’……..shutdown_action_hook, do_action(‘ shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Autoloader\ jp8ce0b6a9dbd1362fc8657213c6964c3f\Shutdown_Handler->__invoke, Automattic\Jetpack\ Autoloader\jp8ce0b6a9dbd1362fc8657213c6964c3f\Plugins_Handler->cache_plugins, set_transient, update_option * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15456640) * Hey there, [@padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/), * Thanks for the follow-up, I’m sorry to hear that plugin didn’t do the trick as expected. * Did you make any changes to Jetpack after you used the plugin Bruce suggested? If so, can you try running it once again and see how it goes? * Can you try with the other third-party plugin I mentioned in my earlier reply if that won’t work out? * Let me know how it goes! * Thread Starter [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15460442) * i think every responder to this thread have to be informed of the problem everytime!!! i already said **i do not have the jetpack plugin**. i’m sorry but do you guys even bother read the thread from the begging !? so lets go again: i was stupid enough to install jetpack, and for some other issues that occurred i had to delete it. in that case i had expected that the plugin will be removed permanently ! i check the error_log regularly, specially everytime i install or delete a plugin. so i head over there and i saw the jetpack error commands out of sync. first i did it be there. but it kept growing everyday so i head over to phpmyadmin and i tried to delete it myself. i did that and motherf…er comes back again ! the plugin that Bruce send worked for 24 hours ! now i have the error back again!!! the one and only question i have is why i have this error while **i do not have the jetpack plugin** !!!!!!!!!!!!!!?????????? and why is not deleting !!!!???? why when you delete it directly from your database, come back !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!????????????????????????????????????????????????????????????????????????????????????? * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [4 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15464161) * [@padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/), * It is possible that there are still some leftovers from the plugin deletion that haven’t been cleared out completely yet. * I cannot tell much in detail as I don’t have access to your servers, that is why I suggested you use this plugin to see if that makes the trick: * [https://wordpress.org/plugins/transients-manager/](https://wordpress.org/plugins/transients-manager/) * From your replies it doesn’t seem like you gave it a go – try it out and see if that works. * Thread Starter [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15467487) * i actually used that plugin. i just didn’t wrote it here. unfortunately i can’t give the server information here duo to security reasons. and the website is not mine so i can’t give the sensitive information. ok. thanks. but you have to deal with your s.it ! * Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/) * (@drawmyface) * [4 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15471920) * Hi [@padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * Does the site use WooCommerce Payments? That relies on Jetpack, so it could be where the Jetpack transient is coming from? * If you need us to take a closer look, could you share the site URL here, so we can get some more information about the site? * Thread Starter [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/) * (@padidehnaghsh) * [4 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15474215) * hi dan aka [@drawmyface](https://wordpress.org/support/users/drawmyface/) yes the website uses some kind of woocommerce payments. it’s a plugin in my native language that controls the orders and a gateway plugin too. i also use another plugin that changes the woocommerce language to my native language completely and can’t be turned off. i don’t know if this is relative ! website url is: [https://www.padidehnaghsh.com](https://www.padidehnaghsh.com) website is in persian language thanks for responding. * by the way i won’t be available for at least 7 days. in case you decide to mark the thread as resolved. - This reply was modified 4 years, 1 month ago by [padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/). * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [4 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15479359) * Hello [@padidehnaghsh](https://wordpress.org/support/users/padidehnaghsh/), * > yes the website uses some kind of woocommerce payments. it’s a plugin in my > native language that controls the orders and a gateway plugin too. i also use > another plugin that changes the woocommerce language to my native language > completely and can’t be turned off. * This is great info, I’ve asked out dedicated tech team to take a look at this thread so they can investigate further. * We’ll circle back to you as soon as we have news. Thanks for now! Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘jetpack error_log’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 15 replies * 5 participants * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error_log/#post-15479359) * Status: resolved