Title: Jetpack error message
Last modified: December 3, 2020

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# Jetpack error message

 *  Resolved [marcobutz](https://wordpress.org/support/users/marcobutz/)
 * (@marcobutz)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/jetpack-error-message-2/)
 * Hi,
    while connecting to Jetpack, I get that error messages:
 * Jetpack Dashboard konnte mit deiner Website nicht richtig kommunizieren. Sieh
   dir die Fehlerprotokolle deiner Website an, um mehr über die Ursachen zu erfahren.
 * The Jetpack server could not communicate with your site’s XML-RPC URL. If you
   have the W3 Total Cache plugin installed, deactivate W3 Total Cache, try to Connect
   to WordPress.com again, reactivate W3 Total Cache, then clear W3 Total Cache’s
   cache.
 * Why? There is no cache enabler running.
    BR Marco
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-error-message-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [csonnek](https://wordpress.org/support/users/csonnek/)
 * (@csonnek)
 * Happiness Rocketeer 🚀
 * [5 years, 8 months ago](https://wordpress.org/support/topic/jetpack-error-message-2/#post-13742366)
 * [@marcobutz](https://wordpress.org/support/users/marcobutz/) thanks for getting
   in touch!
 * While your site is publicly accessible, we cannot access your site’s XML-RPC 
   file:
    [https://www.artedimare.de/xmlrpc.php](https://www.artedimare.de/xmlrpc.php)
 * This file is used by Jetpack and other plugins and apps to connect to your site.
   It must return the following message:
    `XML-RPC server accepts POST requests 
   only.`
 * You can see a working example here:
    [https://jetpack.com/xmlrpc.php](https://jetpack.com/xmlrpc.php)
 * Since your site returns a 405 error for this page, I would recommend that you
   check the following:
 * 1. Can you see the /xmlrpc.php file at the root of your WordPress installation
   when accessing your site via FTP? If you don’t, then please try re-installing
   WordPress. You can do this by going to the Dashboard -> Upgrades page, then click
   the “Reinstall WordPress” button.
    2. Do you use any security plugins that may
   block access to this file? If so, could you try to disable them? You might also
   want to check your site’s .htaccess file for any rules that might be blocking
   access to the xmlrpc.php file. 3. Does your hosting provider block access to 
   this file? If you don’t find any plugin that may block access to the file on 
   your site, I would recommend that you get in touch with your host.
 * Let us know if you still have trouble after restoring that file and I’ll be happy
   to help.

Viewing 1 replies (of 1 total)

The topic ‘Jetpack error message’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [csonnek](https://wordpress.org/support/users/csonnek/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/jetpack-error-message-2/#post-13742366)
 * Status: resolved