Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack error after switching to VPS Outbound HTTPS not working

  • Resolved tvdacs

    (@tvdacs)


    I keep getting this error after upgrading my site to a VPS server

    Outbound HTTPS not working
    Your site could not connect to WordPress.com via HTTPS. This could be due to any number of reasons, including faulty SSL certificates, misconfigured or missing SSL libraries, or network issues.

    Jetpack will re-test for HTTPS support once a day, but you can click here to try again immediately: Try again WordPress reports no SSL support

    For more help, try our connection debugger or troubleshooting tips.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Jen H.

    (@jenhooks)

    Hi @tvdacs,

    Could you please post your site URL here, so we can do some targeted troubleshooting?

    In the meantime, you can run your site’s full URL through the tool I’ve linked below, and if it assigns you anything other than an “A” rating, you should consult with your host’s customer support to ensure that your SSL certificate is configured properly:

    https://www.ssllabs.com/ssltest/

    Thanks!

    Thread Starter tvdacs

    (@tvdacs)

    tvdacs.com

    Plugin Contributor Stef

    (@erania-pinnera)

    Hi @tvdacs,

    I see that your SSL certificate is graded as A, so you should be all set on this matter 🙂

    Do you still see that particular error when trying to connect Jetpack? I did another run of tests with our debugger, and I see a different error indicating that something is blocking the connection on the server’s end.

    Can you reach out to your host and ask them if they have any blocks or limits on your XML-RPC.php file? 

    It’s also worth checking whether any Jetpack IP addresses are blocked. The full IP range can be found at the bottom of this page:

    https://jetpack.com/support/hosting-faq/

    Also, check for any security/caching plugin you may have enabled, and try temporarily disable them, to see if it fixes the problem. You may also want to search for any firewall on your server-side that might be blocking the communication with the xmlrpc.php file – your host should be able to help you with that as well.

    Hope that’s all clear! Let me know what you find out and we’ll take it from there. Thanks!

    Thread Starter tvdacs

    (@tvdacs)

    I have a VPS. I still have the issue. Not sure what to do

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey @tvdacs,

    At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening. Could you contact us via this contact form and mention this thread?

    Thanks!

    Plugin Contributor Jen H.

    (@jenhooks)

    Hi @tvdacs,

    Since it’s been more than a week since we’ve heard from you, I’m going to go ahead and mark this thread as Resolved. If you still need a hand, please feel free to reach back out here and mark the thread as not resolved.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.