Title: Jetpack Error 500
Last modified: June 27, 2021

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# Jetpack Error 500

 *  Resolved [antanix](https://wordpress.org/support/users/antanix/)
 * (@antanix)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/jetpack-error-500/)
 * Hi, I have a problem with updating jetpak. If I do that it will give me the error
   500 and Jetpack wil be deleted. I have rolled back to a previously backup so 
   now I have active an older version of Jetpack.
    I have already tried deleting.
   htaccess, deleting folder via FTP or deactivating the plugins but nothing change:
   I can’t update Jetpack!
 * Any advice?
 * P.S.: I don’t know if it’s useful but I’m on Altervista.
    -  This topic was modified 4 years, 10 months ago by [antanix](https://wordpress.org/support/users/antanix/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-error-500%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [antanix](https://wordpress.org/support/users/antanix/)
 * (@antanix)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/jetpack-error-500/#post-14600634)
 * Thi is the message for trying to run it after the update gone wrong:
 * Fatal error: Uncaught exception: RuntimeException: Failed to locate plugin /membri/
   newwaves/wp-content/plugins/jetpack in /membri/newwaves/wp-content/plugins/jetpack/
   vendor/jetpack-autoloader/class-plugin-locator.php:47 Stack trace: #0 /membri/
   newwaves/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-autoloader.
   php(46): Automattic\Jetpack\Autoloader\jpf11009ded9fc4592b6a05b61ce272b3c_jetpackⓥ9_8_1\
   Plugin_Locator->find_current_plugin() #1 /membri/newwaves/wp-content/plugins/
   jetpack/vendor/autoload_packages.php(13): Automattic\Jetpack\Autoloader\jpf11009ded9fc4592b6a05b61ce272b3c_jetpackⓥ9_8_1\
   Autoloader::init() #2 /membri/newwaves/wp-content/plugins/jetpack/jetpack.php(
   140): require(‘/membri/newwave…’) #3 /membri/newwaves/wp-admin/includes/plugin.
   php(2300): include(‘/membri/newwave…’) #4 /membri/newwaves/wp-admin/plugins.php(
   191): plugin_sandbox_scrape(‘jetpack/jetpack…’) #5 {main} in /membri/.dummy/master/
   wordpress/wp-content/plugins/altervista/classes/class-av-error-handler.php on
   line 212
 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/jetpack-error-500/#post-14602027)
 * Hi [@antanix](https://wordpress.org/support/users/antanix/),
 * I’m sorry to hear about the trouble, but thanks for reaching out and for the 
   follow-up.
 * I did some tests on the current Jetpack connection (which is broken) and I can
   see some errors at my end. As a first step to figure what’s going on, can you
   reach out to your host and ask them if they have any blocks or limits on your
   XML-RPC.php file? 
 * You want to check for any security/caching plugin you may have enabled, and try
   temporarily disable them, to see if it fixes the problem. You may also want to
   search for any firewall on your server-side that might be blocking the communication
   with the xmlrpc.php file.
 * It’s also worth checking whether any Jetpack IP addresses are blocked. The full
   IP range can be found at the bottom of this page:
 * [https://jetpack.com/support/hosting-faq/](https://jetpack.com/support/hosting-faq/)
 * If you keep getting 500 error when trying to update Jetpack, please make sure
   that you’re running the last version of the WordPress core and PHP, then, try
   to increase the memory available to WordPress:
 * [https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/](https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/)
 * If none of this will work and you still have connection and plugin update issues,
   can you check your error logs to see what exactly is going wrong? Your host can
   help you find them if you need help.
 * Let me know what you turn up!

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [error 500](https://wordpress.org/support/topic-tag/error-500/)
 * [Jetpack Update](https://wordpress.org/support/topic-tag/jetpack-update/)

 * 2 replies
 * 2 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/jetpack-error-500/#post-14602027)
 * Status: resolved