Title: Jetpack error Last modified: February 2, 2024 --- # Jetpack error * Resolved [mcastellani](https://wordpress.org/support/users/mcastellani/) * (@mcastellani) * [2 years, 2 months ago](https://wordpress.org/support/topic/jetpack-error-33/) * Hello, I can’t connect Jetpack to my website [http://www.segnalerumore.it](http://www.segnalerumore.it), since on every attempt I receive this message: * `Invalid request, please go back and try again. Error Code: connection_disabledError Message: This site has been suspended. * The odd thing is that I have another wordpress blog, hosted on the same provider( altervista.org) which works perfectly fine with Jetpack (the address of the working website is [stardust. blog](https://www.stardust.blog)). * Both wordpress installations are not made by me but I just added contents on a fresh installation generated when I opened my account. * Marco - This topic was modified 2 years, 2 months ago by [mcastellani](https://wordpress.org/support/users/mcastellani/). - This topic was modified 2 years, 2 months ago by [mcastellani](https://wordpress.org/support/users/mcastellani/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-error-33%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [2 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error-33/#post-17428251) * Ciao [@mcastellani](https://wordpress.org/support/users/mcastellani/), * I checked your Jetpack connection for [https://www.segnalerumore.it/](https://www.segnalerumore.it/) and it looks like it’s still not working as expected. * Can you please try deactivating and deleting Jetpack entirely, and then trying to reinstall it? * To remove Jetpack, you can FTP into your site and delete the folder wp-content/ plugins/jetpack. (If you’re not sure how to do this, ask your hosting company for help.) * After that’s done, you can reinstall Jetpack by following these instructions: [http://jetpack.me/support/installing-jetpack/](http://jetpack.me/support/installing-jetpack/) * Let me know if that solves the problem. 🙂 Thanks! * Thread Starter [mcastellani](https://wordpress.org/support/users/mcastellani/) * (@mcastellani) * [2 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error-33/#post-17442033) * Hello [@erania-pinnera](https://wordpress.org/support/users/erania-pinnera/), thanks for your suggestion. * I do appreciate your intention to help. * Unfortunately, also following closely your indication (deleting plugin via FTP and then reinstalling it), once connecting Jetpack to my account, I receive the same message: “Invalid request…” * This is weird, since my other wordpress installation under the same provider ( altervista.org) works perfectly fine with Jetpack. * Don’t know exactly how can I solve the issue… * Marco * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [2 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error-33/#post-17471185) * Ciao [@mcastellani](https://wordpress.org/support/users/mcastellani/), * Having sites on the same server doesn’t always ensure they all work the same ways as there are other instances that can affect the way they function, and the way the interact with Jetpack. * After running some tests, (it took me a little while) I made a small change that should fix things around. * Please check that all your plugins, WordPress core, and PHP versions are updated to their latest versions, and then reconnect Jetpack once again. * Let us know if that helps! 🤞 * Thread Starter [mcastellani](https://wordpress.org/support/users/mcastellani/) * (@mcastellani) * [2 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error-33/#post-17471274) * I just tried and it seems working now!!! Happy! * One thing, it warns me that my wordpress account is already connected with another website (which is correct, being Stardust.blog). Should I create a new wordpress. com userid to enable Jetpack on [http://www.segnalerumore.it?](http://www.segnalerumore.it?) * Thanks for the fix and for all time spent on my problem!!! * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [2 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error-33/#post-17471724) * Hey [@mcastellani](https://wordpress.org/support/users/mcastellani/), * Ottimo! That’s great news. On your question: * > it warns me that my wordpress account is already connected with another website( > which is correct, being Stardust.blog). Should I create a new wordpress.com > userid to enable Jetpack on [http://www.segnalerumore.it?](http://www.segnalerumore.it/?) * You can connect your WordPress.com/ Jetpack account with as many Jetpack sites as you want; you should not get any warning about that. * I checked your account and you do have many sites connected already, including Stardust and Segnalerumore 🙂 * Can you share the exact warning that you got if clearing the cache doesn’t take it away? You can share screenshots if that helps. You can create screenshots using something like [Snipboard](https://snipboard.io/) or [Imgur](https://imgur.com/) and post the link here. * If the message contains sensitive data, you can redact them from the screenshot before linking it here. * Thread Starter [mcastellani](https://wordpress.org/support/users/mcastellani/) * (@mcastellani) * [2 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error-33/#post-17471764) * Hello [@erania-pinnera](https://wordpress.org/support/users/erania-pinnera/), * I just tried again to connect to Jetpack using my existing account and now IT’S WORKING. I make a tour around the various plugin configuration services and for now I did not notice anything weird. * I want to thank you for your exceedingly kind help, which solved my plugin problem, patiently working on each step. * Best wishes of an exceptionally good day! * Sincerely, * Marco * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [2 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error-33/#post-17473095) * Ciao [@mcastellani](https://wordpress.org/support/users/mcastellani/), * You’re so welcome! I am glad to hear that you’re all set now 🙂 * I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Jetpack error’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [altervista](https://wordpress.org/support/topic-tag/altervista/) * 7 replies * 2 participants * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/jetpack-error-33/#post-17473095) * Status: resolved