Title: Jetpack error
Last modified: January 11, 2023

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# Jetpack error

 *  [arslanali13](https://wordpress.org/support/users/arslanali13/)
 * (@arslanali13)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/jetpack-error-29/)
 * `Hi.
 * We’ve been struggling with connecting Jetpack to facebook and twitter for a couple
   of weeks. We raised a ticket with our hosting company and they have checked their
   logs but the plugin isn’t hitting the server at all while trying to make the 
   connection to either social network.
 * These are the steps we have followed…
    1. login to the admin 2. go into Jetpack-
   > My Jetpack 3. click Social -> Manage 4. Click “Connect your social media accounts”
   5. Click “Connect” button on either facebook or twitter and then login to your
   social account and grant access 6. You then get the error message – 500 status
   code for “POST /sites/*********/publicize-connections/new”
 * We already deactivated and deleted the plugin more than once but still we get
   the error.
 * Any help would be greatly appreciated.
 * Thanks
    Arsalan Ali

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [arslanali13](https://wordpress.org/support/users/arslanali13/)
 * (@arslanali13)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/jetpack-error-29/#post-16362060)
 * 500 status code for “POST /sites/214173859/publicize-connections/new”
 *  [Rich Tabor](https://wordpress.org/support/users/richtabor/)
 * (@richtabor)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/jetpack-error-29/#post-16363280)
 * Hey there,
 * That is a server-side error from your web host. I suggest checking your PHP error
   log (or ask your host to check) to see if there are any notices from around the
   time this error showed up.
 * [Here’s a Jetpack guide](https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/)
   on troubleshooting connection issues. And you can reach out to [JetPack support](https://jetpackme.wordpress.com/contact-support/?rel=support)
   with that log and they’ll likely be able to point you in the right direction.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Jetpack error’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [Rich Tabor](https://wordpress.org/support/users/richtabor/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/jetpack-error-29/#post-16363280)
 * Status: not resolved

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