Support » Plugin: Jetpack by WordPress.com » JetPack Error

  • Resolved 1toastmaster

    (@1toastmaster)


    User on my website is getting the following error when he tries to login.
    JetPack Version: 7.7

    Errors:
    Notice: Undefined index: jetpack in /home/customer/www/toastmasters-d58.org/public_html/wp-content/plugins/jetpack/_inc/lib/admin-pages/class-jetpack-about-page.php on line 105

    Warning: Invalid argument supplied for foreach() in /home/customer/www/toastmasters-d58.org/public_html/wp-content/plugins/jetpack/_inc/lib/admin-pages/class-jetpack-about-page.php on line 105
    Sorry, you are not allowed to access this page.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thanks for the report. We’ll try to fix this issue in the next version of the Jetpack plugin, thanks to this patch:
    https://github.com/Automattic/jetpack/pull/13425

    Until then, I would recommend that you edit your site’s wp-config.php file and ensure that the WP_DEBUG constant is set to false in that file (it is most likely set to true right now, which is fine for development environments but not ideal for live sites as you then see notices like the one above appear for all users and visitors.

    I hope this helps.

    Hi

    My site is down and I am getting this message

    Warning: Invalid argument supplied for foreach() in /home/u232766854/domains/thesignificantyou.com/public_html/wp-content/plugins/jetpack/_inc/lib/admin-pages/class-jetpack-about-page.php on line 105
    Sorry, you are not allowed to access this page.

    I checked in the wp-config.php file and the WP_DEBUG constant is already set to false.

    Please can you help, thanks

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    @nicoletaporojanu That warning is most likely not what’s bringing your site down, but to fix that warning, you could delete your current version of Jetpack and install the most recent version instead. The latest version of the plugin does not include that error anymore.

    If you still experience issues with Jetpack once you update to the most recent version could you please start your own thread as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you!

    Thanks Jeremy

    The 1st problem is that I do not have access to the WordPress dashboard to delete and install another version of Jetpack. It tells me: Sorry, you are not allowed to access this page.

    The 2nd problem is that I searched on your support forums and another suggestion was to delete and/or rename Jetpack from the file manager to see if the issue persists. I deleted Jetpack and now, not only that I do not have access to the WordPress dashboard to make any changes, but most of the site content has disappeared and to prevent customers see it like that I had to put it in the maintenance mode through the file manager.

    Please help me sort this out as it creates excessive disruption in my work.

    Many thanks

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    If you do not have access to your dashboard, you can indeed go through FTP or your hosting provider’s File Manager to make changes to your site’s plugins.

    If that doesn’t help, and if removing files caused some of the content to disappear, that’s a bigger problem. It may be that you removed files outside of the Jetpack directory that were vital for your site. It may be that you did not remove all Jetpack files and thus now the plugin errors out when trying to call files that do not exist.

    Either way, in this case you have 2 main options:

    I hope this helps.

Viewing 5 replies - 1 through 5 (of 5 total)
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