Hi there
I can see that your site currently has a successful Jetpack connection. Are you still having trouble with the dashboard?
If so, there may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.
I know it’s less than ideal, but could you please try the following:
– Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache.
– Then try to load the Jetpack dashboard again. If it works, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, trying to load the dashboard in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.
If disabling plugins doesn’t help, it may be the theme.
– Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try to load the Jetpack dashboard again. If it works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.
Let us know how that goes.
Anonymous User 18700194
(@anonymized-18700194)
Hi there,
It has been more than one week since we have heard from you, so I’m marking this topic as resolved.
If you have any further questions or need some more help, you’re welcome to reply here or open another thread.
