Support » Fixing WordPress » Jetpack Disappeared

  • Hello. I recently noticed that Jetpack no longer seems to be installed on my website. I did not do anything to remove it and am not sure how this happened. Could someone please help me to get it back? Thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi tjarnogirl

    Can you supply more details please?

    Is Jetpack listed when you visit this address?

    http://ingerhultgrenmeyer.com/wp-admin/plugins.php

    • This reply was modified 1 year, 2 months ago by Carl Morris.

    Hi and thanks for your response. Jetpack is not listed there now, but I know I used to have it. I’m not sure what other details would be helpful . . . I use go daddy for my hosting and domain and use a WordPress theme called “Parker”. Please let me know what else would be helpful to know to get this fixed. Thanks again!

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    What happens if you try to install Jetpack from plugins->add new?

    I just tried and it says “Installation failed: Destination folder already exists.” Uggh . . .

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Sounds like an farkled update. Via FTP or from your hosting control panel, delete the directory wp-content/plugins/jetpack, then reinstall Jetpack.

    Hi there. Thanks for your response, but I’m not sure how where to find the directory you mentioned (or any directory, for that matter) and I don’t know what FTP is. A friend (who is now MIA, or I’d be bugging her!) set my website up for me, and I’m not super tech savy. When I log into my website, the menu to the left lists various things like posts, media, pages, godaddy, etc. Which of these would I find the directory listed under? I don’t see jetpack listed when I click on plugins.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Login to your hosting cpanel account, NOT wordpress. Find the file manager app, and delete that directory.

Viewing 7 replies - 1 through 7 (of 7 total)
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