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[Resolved] Jetpack Deactivates my widgets page

  • Vishy Moghan

    @vishy-moghan

    Hi
    I was advised to start my own thread on the above subject which seems to be troubling a few users.

    On our team site at http://phasma2.com, after updating to WP 3.6 and Jetpack 2.4, my widget page on the dashboard disappeared almost entirely and what little showed on the page was unresponsive, even the help and screen setting default buttons.

    After deactivating all plugins, nothing changed. Worse still Jetpack would show a 500 Error page every time I tried to deactivate it.

    Before that though I changed to the Twenty Thirteen theme and other default WP themes to see if the incompatibility was with my template (Aggregate by Elegant themes). This did nothing to alleviate the problem either.

    In the end I was forced to delete the plugin folder via FTP. This restored all my functions to normal.

    The site uses Jetpack mainly for the good social sharing package and stats control that it contains. These two functions are pretty integral to the way I manage the site. So understandably I would like to be able to re-install Jetpack.

    My Site is run on WP 3.6, always kept fully updated, my hosting service is on HUB Web hosting. Below is a list of all the plugins I have used in to date, and so far with older versions of Jetpack they have caused no issues to occur.

    Akismet
    Disable Comments
    Easing Slider “Pro”
    Elegant Builder
    Fullscreen Galleria
    Ninja Pages, Categories, and Tags
    No Right Click Images Plugin
    Revision Control
    Ultimate Tag Cloud Widget
    Yet Another Related Posts Plugin

    Addendum: I tried uploading an older version of Jetpack but this had the same result forcing me to delete this from my FTP too.

    http://wordpress.org/plugins/jetpack/

Viewing 15 replies - 1 through 15 (of 44 total)
  • Wastabik

    @wastabik

    Same problem with me too and I’m also hosted at webhostinghub.com if Vishy means the same by HUB Web.Is this a problem related to our hosting?

    Vishy Moghan

    @vishy-moghan

    Same problem with me too and I’m also hosted at webhostinghub.com if Vishy means the same by HUB Web.Is this a problem related to our hosting?

    Hi Wastabik, yes I do… So is it perhaps a problem with their server?

    But one thing is for sure I have several other WP sites hosted there and they are not showing the same problem, and as I mention I have tried changing themes to default ones like Twenty Twelve etc. and it doesn’t change the problem. Hmmmm!

    Tania

    @tanidara

    Hi, I don’t think its a hosting problem. I host on different server. When i updated Jetpack, I don’r have access to the widget page anymore. Plugin works perfectly, all my pages same as I designed using this plugin, but I can’t do anything more, because I can’t access the widgets page. When I deactivated Jetpack, widgets page working fine. It means that problem is with plugin. How to fix this? Please help. I like this plugin a lot.
    is there anything similar out there?

    Vishy Moghan

    @vishy-moghan

    Hmmm. It seems then that the problem is, as I thought from the start with Jetpack. As I have mentioned it doesn’t seem to be an incompatibility with other plugins, since it still block functionality when it is the only plugin that is active.

    The ball I think is in the designer’s of Jetpacks court now.

    Can we have a solution please. Otherwise we shall simply have to stop using Jetpack.

    Plugin Contributor Richard Archambault

    @richardmtl

    Happiness Engineer

    Hi all,

    Can you please add this line to your wp-config.php file?

    define('WP_DEBUG', true);

    This should show errors on your widget page which will help us to troubleshoot this. This may also cause PHP error notices to appear on the front of your site, depending on your theme and plugins. Please make note of the errors (both on the widget page and on the front-end, if applicable), and then remove the line from your wp-config.php file.

    Then, please contact us through our contact form here:

    http://jetpack.me/contact-support/

    Include the error messages, a link to your site, and a link to this thread.

    Thank you very much!

    Vishy Moghan

    @vishy-moghan

    Hi Richard

    Is there any reason to add this script to our config file since we have it seems already deactivated and deleted Jetpack? Obviously right now without the plugin our sites are functioning normally!

    Plugin Contributor Richard Archambault

    @richardmtl

    Happiness Engineer

    Vishy, the reason was to help you and us debug what the problem is. Of course, if you don’t want to use Jetpack anymore, no problem, it’s always up to you!

    If you still want to try to solve this, can you try deactivating the Subscriptions module and then check your widgets page again? We found that deactivating that module made the widgets page load properly with another user with the same symptoms; if we can confirm this with you, it’ll help us to suggest a solution.

    Vishy Moghan

    @vishy-moghan

    Hi Richard
    Er I think you misconstrued my last writing. Of course I want Jetpack and in fact I need it for our site. My question was not a criticism of your request. I was simply wondering what use the script would be since, as I mentioned in my original post I had to delete Jetpack via FTP. And so the question was how will pasting the script into the site help if there is no Jetpack installed.

    But the thing with the subscriptions certainly sounds promising so I shall try it.

    Plugin Contributor Richard Archambault

    @richardmtl

    Happiness Engineer

    Great, Vishy, and yes, I did misunderstand your last post (darn text-based communication!)

    Let me know what happens if you deactivate the subscriptions module! Thanks!

    Vishy Moghan

    @vishy-moghan

    OK so here’s what happened:

    I installed Jetpack again, and immediately lost my widgets page. Also there is no where I can deactivate Subscriptions as you suggest. Also again when I try to deactivate Jetpack from inside my dashboard, it takes me to an error 500 page. So I will have to go to my FTP and delete it from there again, otherwise the dysfunction of the site would be detrimental to the user experience. Sorry

    Plugin Contributor Richard Archambault

    @richardmtl

    Happiness Engineer

    So, if you go to the Jetpack paghe, you should be able to deactivate the Subscriptions module by clicking the “Learn More” button, then a deactivate button will appear. Try that, if you’re patient enough to go through all of it again. 🙂

    Hello everyone

    I have the same problem, failure of the widgets page with the latest update to Jetpack with an elegant theme (Magnificent in my case)

    But I can disable Jetpack from desktop plugins page.

    I tried disabling Photon and subscriptions, but the problem continues …

    Thank you!

    D

    Vishy Moghan

    @vishy-moghan

    Hi again Richard
    So things get worse it seems. I think this business of deleting and reinstalling the plugin has done some damage in the whole set up. I just tried to re-install it and it sat the for ages on the installation page and then failed to install with this message:

    “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    Hmmmm. So I am somewhat lost now. In point of fact my entire dashboard is incredibly sluggish and non-responsive now!!! Help!

    Plugin Contributor Richard Archambault

    @richardmtl

    Happiness Engineer

    Vishy, compai, if you add this line to your wp-config.php file, it should fix it:

    define( 'JETPACK_CLIENT__HTTPS', 'NEVER' );

    Make sure to add it before this line:

    require_once(ABSPATH . 'wp-settings.php');

    Our devs think that the source of the issue may be that the wp_remote_get core function can’t make requests to https URLs due to some misconfiguration on your servers. You should talk to your host to see if they can fix that.

    Also, Vishy, your latest issue shows me that your host and server has other issues. It may be vastly oversold and there may be other sites on that server that are using all the resources. You may want to consider changing hosts.

    Thanks Richard for your quick response.

    But I fear that after adding this line to wp-config, where you indicated, the problem continues and desktop widgets page does not work (column disappears from the right sidebar) and is no longer jetpack widgets that had in use

    By the way, I have sent the notices and warnings that appear when I try to enter the page of widgets.

    Thanks again

    D

Viewing 15 replies - 1 through 15 (of 44 total)
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