Title: Jetpack Dashboard not loading
Last modified: January 2, 2021

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# Jetpack Dashboard not loading

 *  Resolved [gunadurai](https://wordpress.org/support/users/gunadurai/)
 * (@gunadurai)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/jetpack-dashboard-not-loading/)
 * This is my website: [https://www.rangakrish.com/](https://www.rangakrish.com/)
 * When trying to open a jetpack Dashboard it’s not opening long time loading then
   getting an error
    “Jetpack Dashboard was unable to properly communicate with 
   your website. Please check your website’s error logs to see what’s wrong”
 * Refer screenshot [https://ibb.co/BBhMLTz](https://ibb.co/BBhMLTz)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-dashboard-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jen H. (a11n)](https://wordpress.org/support/users/jennywp/)
 * (@jennywp)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/jetpack-dashboard-not-loading/#post-13864105)
 * Hi [@gunadurai](https://wordpress.org/support/users/gunadurai/),
 * Thanks for the screenshot, it helps. Your connection to Jetpack itself [looks good](https://jptools.wordpress.com/debug/?url=https://www.rangakrish.com/),
   so the most common cause of issues like this is a plugin conflict.
 * I know it is less than ideal, but I’d like for you to temporarily disable all
   of your plugins (leaving Jetpack active), and if the problem goes away, then 
   we can assume that there is a plugin conflict.
 * To narrow down which plugin is causing the trouble, enable each plugin one by
   one, and try to reproduce the error after each one that you activate. If you 
   experience the problem after activating a particular plugin, you’ve likely found
   the culprit. I encourage you to find a replacement for that plugin, and hopefully
   that will solve things for you.
 * Let us know what you find.
 *  Thread Starter [gunadurai](https://wordpress.org/support/users/gunadurai/)
 * (@gunadurai)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/jetpack-dashboard-not-loading/#post-13865582)
 * Dear support team,
 * Thanks for your response, as per your suggestion deactivated all the plugins 
   except jetpack still dashboard not loading. when checking console error showing.
 * Failed to load resource: the server responded with a status of 500 () [https://www.rangakrish.com/index.php/wp-json/jetpack/v4/rewind?_cacheBuster=1609832943582](https://www.rangakrish.com/index.php/wp-json/jetpack/v4/rewind?_cacheBuster=1609832943582)
 * {“code”:”invalid_user_permission_view_admin”,”message”:null,”data”:{“status”:
   401}}
 * Please refer to screenshots.
 * Dashboard console: [https://ibb.co/7Nj15tz](https://ibb.co/7Nj15tz)
    Plugin page:
   [https://ibb.co/SRRkP54](https://ibb.co/SRRkP54)
 * Please check it as soon as possible
 *  [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * (@htdat)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/jetpack-dashboard-not-loading/#post-13871003)
 * > Failed to load resource: the server responded with a status of 500 () [https://www.rangakrish.com/index.php/wp-json/jetpack/v4/rewind?_cacheBuster=1609832943582](https://www.rangakrish.com/index.php/wp-json/jetpack/v4/rewind?_cacheBuster=1609832943582)
 * This 500 error means that the request is not processed properly.
 * We suggest checking your PHP and server logs to find out why this error happened?
   
   If you’re not sure how to get these logs, you can check that with your hosting
   provider.
 * Lastly, your site is using Jetpack Premium plan. You can contact us via this 
   contact form and get faster support [https://jetpackme.wordpress.com/contact-support/](https://jetpackme.wordpress.com/contact-support/)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Jetpack Dashboard not loading’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
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## Tags

 * [error 500](https://wordpress.org/support/topic-tag/error-500/)

 * 3 replies
 * 3 participants
 * Last reply from: [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/jetpack-dashboard-not-loading/#post-13871003)
 * Status: resolved