Support » Plugin: Jetpack by WordPress.com » Jetpack Contact Form errors

  • Resolved arcadiastudio

    (@arcadiastudio)


    Hello, there seems to be a problem with e-mails being sent by the Jetpack contact form.
    On the linked form, only text entered in the 5th and 6th fields is being sent in e-mails.
    However, all form data is still being saved in the database and viewable in the Feedback section of the Dashboard.
    Please advise.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Tracy

    (@tmmbecker)

    @arcadiastudio Could you please temporarily disable the MailChimp Forms by MailMunch plugin to see if that fixes this?

    Let us know how that goes 🙂

    Hi Tracy, just tried that, but unfortunately it made no difference.

    Plugin Support Tracy

    (@tmmbecker)

    In looking at the source for that page, it looks like the Contact Form is embedded in a MailChimp Forms by Munch post. Can you please try to create a contact form in a regular post rather than a MailChimp post?

    arcadiastudio

    (@arcadiastudio)

    Hi, I already said that disabling Mailmunch made no difference to the issue.
    Mailmunch places hidden divs in pages to allow for their own forms to appear if they are ever turned on.
    However, the Jetpack form data entered is still processed being correctly by the database and is visible in the Feedback entry. The problem is that the form e-mail notification is not being correctly populated by all of the data. Are there errors in the notification template that prevent data from certain tyoes of fields being copied to a notification e-mail?

    Plugin Support Tracy

    (@tmmbecker)

    @arcadiastudio I just had another look at the contact form and it seems that you’re no longer using Jetpack’s version.

    At this point, I’d like to take a look at the shortcode to see if we can replicate this problem here.

    Would you please contact us through our contact form and mention this thread? Could you also include the shortcode for the contact form that you were using when you contacted us initially?

    Thanks! We’ll be on the lookout for your message.

    arcadiastudio

    (@arcadiastudio)

    Hi Tracy,
    I retested the Jetpack form a couple of days ago and it started sending through complete messages again. The only change up to that point was the release of WordPress 4.9.6, so I can only assume that one of the fixes in it appears to have resolved the original issue.

    Plugin Support Tracy

    (@tmmbecker)

    Great news! Thanks for letting me know.

Viewing 7 replies - 1 through 7 (of 7 total)
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