• Resolved Doug

    (@dougdaulton)


    *******************
    Environment
    *******************
    WordPress 4.6.1
    Jetpack 4.4.1
    Host: WPEngine
    SSL: Yes
    Cloudflare: Enabled, but at Cloudflare. No Cloudflare plugins are installed on the site.

    *******************
    ISSUE
    *******************
    We continue to have an issue where admins can connect their wordpress.com accounts to Jetpack (to access Sharing, Publicize, and Stats), but Authors cannot to JetPack at all. Any attempt at an Author connection hangs at some point in the process.

    This problem has been with us for the better part of the last 6 months.

    We’ve tried the Jetpack beta plugin and no fix in there seems to work. We’ve also gone through the known issues list and made sure we have no known conflicting plugins and our SSL is configured properly. We do have a small bit of custom code which should enable Authors to access Publicize (see below), but it follows the Jetpack API/codex.

    We recently upgraded the entire site to the latest and greatest in the hopes that would resolve the issue, but it did not.

    The following video walks you through the exact issue, as it occurs. It also goes into further detail with our attempted fix.

    http://www.screencast.com/t/ynXYmBEad

    Thanks,

    Doug

    PS: Advanced Debug Information sent in JP Support Ticket.

    *******************
    Custom Code
    *******************
    /**
    * Modifies JetPack Publcize Module to required capability for custom user role
    * @return [type] [description]
    */
    function pf_publicize_capability() {
    return ‘edit_posts’;
    }
    add_filter( ‘jetpack_publicize_capability’, ‘pf_publicize_capability’ );

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I’ve just made a small change to your Jetpack settings. Could you ask one of your authors to try to connect again?

    If they still experience issues I’m afraid I won’t be able to be of more help, but since you’ve sent us advanced debug details via email, one of my colleagues will have more information about your site and should be able to investigate further.

    Thread Starter Doug

    (@dougdaulton)

    Jeremy – Just tried to reconnect from two separate author connections and had the same result.

    Please escalate.

    PS: What was the change you made? I’d like to know so I can put it my testing punch list.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thanks for giving it a try!

    Please escalate.

    Since you already sent us an email, you should receive a reply from one of my colleagues soon, if they haven’t replied already.

    What was the change you made?

    One of your Jetpack options was referring to your old WordPress.com site, that is still mapped to your current domain. I updated that value to make sure it doesn’t affect the connection process.

    Thread Starter Doug

    (@dougdaulton)

    One of your Jetpack options was referring to your old WordPress.com site, that is still mapped to your current domain. I updated that value to make sure it doesn’t affect the connection process.

    Where did you make this change?

    Thanks,

    dd

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Where did you make this change?

    On WordPress.com directly, in the set of options related to your Jetpack site, and saved on our database. It’s not something you could have seen or changed yourself.

Viewing 5 replies - 1 through 5 (of 5 total)

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