Title: Jetpack Connection Issue
Last modified: November 13, 2020

---

# Jetpack Connection Issue

 *  Resolved [kylefeldman](https://wordpress.org/support/users/kylefeldman/)
 * (@kylefeldman)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/jetpack-connection-issue-4/)
 * I have been trying to use the tools for my newly purchased Jetpack plan, however
   every time I try to do something it tells me to check the connection between 
   my primary site and jetpack. Once I do that it brings me to the site health page,
   where it tells me that I should reconnect my Jetpack, however, when I do this
   another error message pops up and it completely signs me out of Jetpack. This
   is my first time creating a website and using wordpress/jetpack. Please Help!
 * Thanks.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-connection-issue-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [csonnek](https://wordpress.org/support/users/csonnek/)
 * (@csonnek)
 * Happiness Rocketeer 🚀
 * [5 years, 9 months ago](https://wordpress.org/support/topic/jetpack-connection-issue-4/#post-13660273)
 * [@kylefeldman](https://wordpress.org/support/users/kylefeldman/) since you have
   a paid plan you have access to our priority support, which you’ll be able to 
   get help more quickly than you would in the forums.
 * Please contact us via this contact form so we can start running some tests with
   you to get this fixed:
    [http://jetpack.com/contact-support/](http://jetpack.com/contact-support/)
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Jetpack Connection Issue’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [csonnek](https://wordpress.org/support/users/csonnek/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/jetpack-connection-issue-4/#post-13660273)
 * Status: resolved