Title: Jetpack Connection error Last modified: July 10, 2023 --- # Jetpack Connection error * Resolved [jadenyoon](https://wordpress.org/support/users/jadenyoon/) * (@jadenyoon) * [2 years, 11 months ago](https://wordpress.org/support/topic/jetpack-connection-error-9/) * ```wp-block-code wp-core version: 6.2.2site_language: ko_KRuser_language: ko_KRtimezone: Asia/Seoulpermalink: /%postname%/https_status: truemultisite: falseuser_registration: 0blog_public: 1default_comment_status: openenvironment_type: productionuser_count: 1dotorg_communication: true wp-paths-sizes wordpress_path: /home/1043441.cloudwaysapps.com/rrydppkkaa/public_htmlwordpress_size: 57.23 MB (60012440 bytes)uploads_path: /home/1043441.cloudwaysapps.com/rrydppkkaa/public_html/wp-content/uploadsuploads_size: 10.82 MB (11343466 bytes)themes_path: /home/1043441.cloudwaysapps.com/rrydppkkaa/public_html/wp-content/themesthemes_size: 2.62 MB (2742358 bytes)plugins_path: /home/1043441.cloudwaysapps.com/rrydppkkaa/public_html/wp-content/pluginsplugins_size: 65.91 MB (69113377 bytes)database_size: 3.64 MB (3817472 bytes)total_size: 140.22 MB (147029113 bytes) wp-dropins (2) advanced-cache.php: trueobject-cache.php: true wp-active-theme name: GeneratePress (generatepress)version: 3.3.0author: Tom Usborneauthor_website: https://tomusborne.comparent_theme: nonetheme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, editor-color-palette, custom-logo, menus, editor-styles, editor-style, widgetstheme_path: /home/1043441.cloudwaysapps.com/rrydppkkaa/public_html/wp-content/themes/generatepressauto_update: 비활성화 wp-mu-plugins (1) Object Cache Pro (MU): version: 1.18.2, author: Rhubarb Group wp-plugins-active (4) Ad Inserter: version: 2.7.29, author: Igor Funa, 자동 업데이트 비활성화됨Breeze: version: 2.0.27, author: Cloudways, 자동 업데이트 비활성화됨Easy Table of Contents: version: 2.0.51.1, author: Magazine3, 자동 업데이트 비활성화됨Jetpack: version: 12.3, author: Automattic, 자동 업데이트 비활성화됨 wp-plugins-inactive (1) MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: version: 5.16, author: MalCare Security, 자동 업데이트 비활성화됨 wp-media image_editor: WP_Image_Editor_Imagickimagick_module_version: 1690imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.orgimagick_version: 3.6.0file_uploads: File uploads is turned offpost_max_size: 100Mupload_max_filesize: 100Mmax_effective_size: 100 MBmax_file_uploads: 20imagick_limits:imagick::RESOURCETYPE_AREA: 8 GBimagick::RESOURCETYPE_DISK: 1.844674407371E+19imagick::RESOURCETYPE_FILE: 768imagick::RESOURCETYPE_MAP: 8 GBimagick::RESOURCETYPE_MEMORY: 4 GBimagick::RESOURCETYPE_THREAD: 1imagick::RESOURCETYPE_TIME: 1.844674407371E+19imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUVgd_version: 2.3.3gd_formats: GIF, JPEG, PNG, WebP, BMP, XPMghostscript_version: unknown wp-server server_architecture: Linux 4.19.0-22-amd64 x86_64httpd_software: Apache/2.4.54 (Debian)php_version: 7.4.32 64bitphp_sapi: fpm-fcgimax_input_variables: 10000time_limit: 300memory_limit: 256Mmax_input_time: 60upload_max_filesize: 100Mphp_post_max_size: 100Mcurl_version: 7.64.0 OpenSSL/1.1.1nsuhosin: falseimagick_availability: truepretty_permalinks: truehtaccess_extra_rules: true wp-database extension: mysqliserver_version: 10.4.20-MariaDB-1:10.4.20+maria~buster-logclient_version: mysqlnd 7.4.32max_allowed_packet: 134217728max_connections: 29538 wp-constants WP_HOME: undefinedWP_SITEURL: undefinedWP_CONTENT_DIR: /home/1043441.cloudwaysapps.com/rrydppkkaa/public_html/wp-contentWP_PLUGIN_DIR: /home/1043441.cloudwaysapps.com/rrydppkkaa/public_html/wp-content/pluginsWP_MEMORY_LIMIT: 40MWP_MAX_MEMORY_LIMIT: 256MWP_DEBUG: falseWP_DEBUG_DISPLAY: trueWP_DEBUG_LOG: falseSCRIPT_DEBUG: falseWP_CACHE: trueCONCATENATE_SCRIPTS: undefinedCOMPRESS_SCRIPTS: undefinedCOMPRESS_CSS: undefinedWP_ENVIRONMENT_TYPE: 정의되지 않음DB_CHARSET: utf8DB_COLLATE: undefined wp-filesystem wordpress: writablewp-content: writableuploads: writableplugins: writablethemes: writablemu-plugins: writable objectcache general-status: Connectedgeneral-dropin: Validgeneral-license: Validgeneral-env: productiongeneral-multisite: Nogeneral-mu: Yesgeneral-vcs: Nogeneral-host: cloudwaysgeneral-eviction-policy: allkeys-lfugeneral-compressions: LZF, LZ4, ZSTDgeneral-basename: redis-cache-pro.phpgeneral-client: RedisCachePro\Clients\PhpRedisversions-php: 7.4.32 (Outdated)versions-igbinary: 3.2.7versions-phpredis: 5.3.7versions-relay: Not installedversions-redis: 7.0.11versions-plugin: 1.18.2versions-dropin: 1.18.2statistics-redis-memory: 6 MB of 394 MBstatistics-redis-keys: 205groups-global: ["analytics","blog-details","blog-id-cache","blog-lookup","blog_meta","global-posts","networks","sites","site-details","site-options","site-transient","rss","users","useremail","userlogins","usermeta","user_meta","userslugs"]groups-non-persistent: ["counts","plugins","theme_json","themes"]groups-non-prefetchable: ["analytics","userlogins","wc_session_id"]config-token: ••••••••001cconfig-connector: RedisCachePro\Connectors\PhpRedisConnectorconfig-cache: RedisCachePro\ObjectCaches\PhpRedisObjectCacheconfig-logger: RedisCachePro\Loggers\ErrorLogLoggerconfig-log_levels: emergency, alert, critical, error, warningconfig-scheme: tcpconfig-host: 127.0.0.1config-port: 6379config-database: 6317config-username: nullconfig-password: nullconfig-prefix: rrydppkkaaconfig-maxttl: nullconfig-timeout: 2.5sconfig-read_timeout: 2.5sconfig-retry_interval: 25msconfig-retries: 5config-backoff: smartconfig-persistent: falseconfig-shared: nullconfig-async_flush: trueconfig-group_flush: keysconfig-network_flush: allconfig-cluster: nullconfig-cluster_failover: errorconfig-servers: nullconfig-replication_strategy: distributeconfig-sentinels: nullconfig-service: nullconfig-tracer: noneconfig-serializer: igbinaryconfig-compression: zstdconfig-global_groups: nullconfig-non_persistent_groups: nullconfig-non_prefetchable_groups: nullconfig-prefetch: trueconfig-split_alloptions: trueconfig-analytics: {"enabled": true,"persist": true,"retention": 7200,"footnote": true}config-relay: {"cache": true,"listeners": false,"invalidations": true,"allowed": null,"ignored": [":analytics:"]}config-tls_options: nullconfig-updates: trueconfig-debug: falseconfig-save_commands: falseenvironment-WP_REDIS_DISABLED: 0environment-OBJECTCACHE_CONFIG: undefinedconstants-WP_DEBUG: falseconstants-SAVEQUERIES: undefinedconstants-WP_REDIS_DIR: undefinedconstants-WP_REDIS_DISABLED: falseconstants-WP_REDIS_CONFIG: {"token": "••••••••001c","host": "127.0.0.1","port": 6379,"database": "6317","timeout": 2.5,"read_timeout": 2.5,"split_alloptions": true,"async_flush": true,"client": "phpredis","compression": "zstd","serializer": "igbinary","prefetch": true,"debug": false,"save_commands": false,"prefix": "rrydppkkaa"} jetpack site_id: 221058317ssl_cert: Notime_diff: undefinedversion_option: 12.3:1688958808old_version: 12.3:1688958808public: Publicmaster_user: #1 gloveod@gmail.comis_offline_mode: offis_offline_mode_constant: offcurrent_user: #1 gloveod@gmail.comtokens_set: Blog Userblog_token: cD^7SwzbVIYeGmUmw1H9VRg(sIRAD7afuser_token: Xt*)F8Q@gLF&NxErUO@6#9fPM7NZVas%version: 12.3jp_plugin_dir: /home/1043441.cloudwaysapps.com/rrydppkkaa/public_html/wp-content/plugins/jetpack/plan: freeprotect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}full_sync: {"started":"Mon, 10 Jul 2023 03:23:10 +0000","finished":"Mon, 10 Jul 2023 03:23:19 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}sync_size: undefinedsync_lag: 0 secondsfull_sync_size: undefinedfull_sync_lag: 0 secondsidc_urls: {"home":"https:\/\/bitexplor.com","siteurl":"https:\/\/bitexplor.com","WP_HOME":"","WP_SITEURL":""}idc_error_option: falseidc_optin: truecxn_tests: {"9":{"name":"test__wpcom_connection_test","label":false,"short_description":"bitexplor.com is not connected.: 200","long_description":" \uc5f0\uacb0 \uc0c1\ud0dc\uac00 \uc591\ud638\ud558\uba74 \ud1b5\uacc4 \ubc0f \uc0ac\uc774\ud2b8 \ubcf4\uc548\uacfc \uac19\uc740 \uc82f\ud329 \ud544\uc218 \uc11c\ube44\uc2a4\uac00 \uc6cc\ub4dc\ud504\ub808\uc2a4 \uc0ac\uc774\ud2b8\uc5d0 \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/p> \uc624\ub958<\/span><\/span> bitexplor.com is not connected.: 200<\/p> \uc82f\ud329\uc744 \ub2e4\uc2dc \uc5f0\uacb0\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/strong><\/p>","severity":"critical","action":"https:\/\/bitexplor.com\/wp-admin\/admin.php?page=jetpack#\/reconnect","action_label":"\uc9c0\uae08 \uc82f\ud329 \ub2e4\uc2dc \uc5f0\uacb0","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}} ``` * Newly opened my blog personally on cloudways. * Consistent error comes up on ‘site health’ which is ‘is not connected.: 200’ * Also checked XML-RPC and returned 502 error * Deactivated all plug-ins and re-connected Jetpack connection and re-installed. * Problem hasn’t been solved yet. * I don’t have knowledge of development or commuter language. * What should I do more? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-connection-error-9%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [2 years, 11 months ago](https://wordpress.org/support/topic/jetpack-connection-error-9/#post-16895947) * Hi [@jadenyoon](https://wordpress.org/support/users/jadenyoon/) * While your site is publicly accessible, as you noted, we cannot access your site’s XML-RPC file: - [https://DOMAIN.COM/xmlrpc.php](https://DOMAIN.COM/xmlrpc.php) * This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message: - `XML-RPC server accepts POST requests only.` * You can see a working example here: - [https://wp.cloud/xmlrpc.php](https://wp.cloud/xmlrpc.php) * Since your site returns a 404 error for this page, I would recommend that you check the following: - Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button. - Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file. - Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host. * Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site: - [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack) * If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: [https://jetpack.com/support/jetpack-and-xml-rpc](https://jetpack.com/support/jetpack-and-xml-rpc) * Looking forward to your reply on how it went and then we will check for the Jetpack connection for your site again to check if things started working properly after the above steps. 🙂 * Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * (@tamirat22) * [2 years, 11 months ago](https://wordpress.org/support/topic/jetpack-connection-error-9/#post-16915526) * Hello [@jadenyoon](https://wordpress.org/support/users/jadenyoon/) * Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks! Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Jetpack Connection error’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [connection](https://wordpress.org/support/topic-tag/connection/) * 2 replies * 3 participants * Last reply from: [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/jetpack-connection-error-9/#post-16915526) * Status: resolved