Title: Jetpack connection
Last modified: October 6, 2021

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# Jetpack connection

 *  Resolved [innesz](https://wordpress.org/support/users/innesz/)
 * (@innesz)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-connection-2/)
 * Hi, can someone help with an issue i am having with my jetpack connection? I 
   have ran a site health check with no known errors and every time I login to my
   site I get the following message:
 * “Please check your Primary Site’s Jetpack connection”
 * I can see no obvious errors within the Jetpack plugin page or other settings.
   Has anyone else encountered this issue?
 * I am also having an issue with my sites Domain, I have pointed it to the correct
   domain as per our WAF which the site must stay within but WordPress recommends
   we change the domain name servers.
 * Something isnt right here so any advice would be great.
 * Thanks
    Innes
 * Site – insideros.blog

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * (@drawmyface)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-connection-2/#post-14947269)
 * Hi Innes
 * From our end, your Jetpack connection appears to be working correctly. Are you
   still having trouble?
 * > I am also having an issue with my sites Domain, I have pointed it to the correct
   > domain as per our WAF which the site must stay within but WordPress recommends
   > we change the domain name servers.
 * Can you provide any more information about this? What’s the issue you’re seeing,
   and what have you been told to change the nameservers to?
 *  Thread Starter [innesz](https://wordpress.org/support/users/innesz/)
 * (@innesz)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-connection-2/#post-14948035)
 * Hi Dan, thanks for getting back to me and confirming our connection is ok. When
   trying to navigate between the wp-admin and the site settings, that’s when I 
   get the ‘check your jetpack connection’ error, press ok and it disappears.
 * Strangely I am still getting the issues around completing my domain setup even
   though everything at our end is ok, the domain is registered and it’s the primary
   domain. It merely says that we must following these steps to complete domain 
   setup, we dont want to change any of the name servers as the site is sitting 
   behind our WAF and we already have the relevant DNS records in place. Kind of
   stumped in how to fix this.
 * Also, when trying to edit the general settings of our site I get a connection
   error and I am unable to update anything.
    -  This reply was modified 4 years, 6 months ago by [innesz](https://wordpress.org/support/users/innesz/).
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-connection-2/#post-14948385)
 * Hi [@innesz](https://wordpress.org/support/users/innesz/)
 * It appears your site is a WordPress.com Business plan site, so you are eligible
   to get live chat support from them. You can access that by going to:
 * [https://wordpress.com/me](https://wordpress.com/me)
 * Then down at the bottom right click on the Question Mark and then choose “Contact
   us” – that support team will likely be able to help you much faster than we can
   here on the forums.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Jetpack connection’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-connection-2/#post-14948385)
 * Status: resolved