Support » Plugin: Jetpack by WordPress.com » JetPack Comments: what should happen when I answer comments?

  • Resolved Marcelo Pedra

    (@kent-brockman)


    Hello! I noticed that when I answer comments, the commenters aren’t notified by email regarding a new answer is in place. Is this normal behaviour? Do they have to check the box about receving future comments in order to receive even MY answer (and I’m the admin)?

    I just want clarification to understand how this works.

    Example: If I have a post with 200 comments and mostly nobody have checked the option to receive future comments, it’s ok that they dont be bugged with others’ comments, but won’t they be notified even about MY responses to THEIR personal comments? is there a way to fix this?

    Thanks.

    http://wordpress.org/plugins/jetpack/

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    When I answer comments, the commenters aren’t notified by email regarding a new answer is in place. Is this normal behaviour? Do they have to check the box about receving future comments in order to receive even MY answer (and I’m the admin)?

    Yes, it is the expected behaviour with comments, whether you use Jetpack Comments or the core WordPress comment form.
    Jetpack adds an option to subscribe to comments, but won’t send any email notification unless you’ve subscribed. You cannot force your commenters to subscribe through the Jetpack plugin.

    I understand. Crystal clear. But ordinary people just come, comment, and send, without having chacked or even noticed the box to receive answers, even when they are willing to receive a fast response…
    How would you educate your users to teach them that if don’t check the mark won’t be aware of any answer? should I put a banner below the comments? haha

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    How would you educate your users to teach them that if don’t check the mark won’t be aware of any answer? should I put a banner below the comments?

    That seems like a good solution indeed.

    Hilarious… but true. Ordinary people is mostly unaware of that settings.
    If the checkmark could be CSS colored, or in bold font, such a crazy thing like a banner wouldn’t be necessary and the plugin usability would increase. Just like the guys at shareaholic are doing by putting a CUSTOMIZABLE banner saying things like “Sharing is cool” or whatever you want since it’s customizable… you know, consider it a feature request
    http://img.pandawhale.com/57120-walter-white-wink-gif-kZiy.gif

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    If the checkmark could be CSS colored, or in bold font
    […]
    saying things like “Sharing is cool”

    Although that’s not possible at the moment, we’re considering adding more ways to customize the layout of the Jetpack Comment form and the subscription options. You can follow our progress in this ticket, where I added a link to this thread so I can come back and let you know as soon as we make some progress on this.

    consider it a feature request
    http://img.pandawhale.com/57120-walter-white-wink-gif-kZiy.gif

    Thanks for the feedback! 🙂
    http://img.pandawhale.com/30547-Yeah-Mr-White-Breaking-Bad-gif-zuCR.gif

    Awesome! Maybe customizing the text string is less important since the translation is ok, but instead allowing to bold or colouring, even by using a fix set of premade CSS templates (if you dont want people to do a mess with badly coded CSS) the text would be more engaging and noticeable for ordinary people.

    A set of fixed templates like in the options of MP6 plugin would be easy for you to implement and a great idea to allow a flexible customization to admins.

    Thanks!

    Hello guys, today I read this in the changelog for 2.7:

    Bug Fix: Subscriptions: Moved inline styles from widget email input to seperate css file

    Has it anything to do with this feature request?

    Plugin Contributor Ben Lobaugh (blobaugh)

    (@blobaugh)

    Nope, but this one is! http://plugins.trac.wordpress.org/changeset/819465/

    Now you can do something like the following to make the text bold:

    .subscribe-label {
        font-weight: bold;
    }

    Note that this will be in the next release so therefore not available to you currently unless you are using svn trunk.

    @blobaugh: whoa! great news! Man, you made my day. Such an improvement should be announced with bells & whistles in the JetPack newsletter.
    I wait to see it soon in stable distro to begin working on it.
    Best regards

    Plugin Contributor Ben Lobaugh (blobaugh)

    (@blobaugh)

    It is unfortunate that I saw the ticket the morning after the release then! It will likely make it out by the end of the month with the next point release :).

    ok, I’ll wait. Maybe a pre Christmas release may happen and then the magic come true..

    Plugin Contributor Ben Lobaugh (blobaugh)

    (@blobaugh)

    Hmm… Jeremy already found a bug in the update… If you have Jetpack Comments enabled the css is not updating due to the iframe. It only works with the default comments form. I will see if I can get that ironed out when I wake up in the morning.

    ok, Ben, thanks, I’ll be here 🙂

Viewing 13 replies - 1 through 13 (of 13 total)
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