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[resolved] JetPack Comments: what should happen when I answer comments? (14 posts)

  1. Marcelo Pedra
    Member
    Posted 1 year ago #

    Hello! I noticed that when I answer comments, the commenters aren't notified by email regarding a new answer is in place. Is this normal behaviour? Do they have to check the box about receving future comments in order to receive even MY answer (and I'm the admin)?

    I just want clarification to understand how this works.

    Example: If I have a post with 200 comments and mostly nobody have checked the option to receive future comments, it's ok that they dont be bugged with others' comments, but won't they be notified even about MY responses to THEIR personal comments? is there a way to fix this?

    Thanks.

    http://wordpress.org/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    When I answer comments, the commenters aren't notified by email regarding a new answer is in place. Is this normal behaviour? Do they have to check the box about receving future comments in order to receive even MY answer (and I'm the admin)?

    Yes, it is the expected behaviour with comments, whether you use Jetpack Comments or the core WordPress comment form.
    Jetpack adds an option to subscribe to comments, but won't send any email notification unless you've subscribed. You cannot force your commenters to subscribe through the Jetpack plugin.

  3. Marcelo Pedra
    Member
    Posted 1 year ago #

    I understand. Crystal clear. But ordinary people just come, comment, and send, without having chacked or even noticed the box to receive answers, even when they are willing to receive a fast response...
    How would you educate your users to teach them that if don't check the mark won't be aware of any answer? should I put a banner below the comments? haha

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    How would you educate your users to teach them that if don't check the mark won't be aware of any answer? should I put a banner below the comments?

    That seems like a good solution indeed.

  5. Marcelo Pedra
    Member
    Posted 1 year ago #

    Hilarious... but true. Ordinary people is mostly unaware of that settings.
    If the checkmark could be CSS colored, or in bold font, such a crazy thing like a banner wouldn't be necessary and the plugin usability would increase. Just like the guys at shareaholic are doing by putting a CUSTOMIZABLE banner saying things like "Sharing is cool" or whatever you want since it's customizable... you know, consider it a feature request
    http://img.pandawhale.com/57120-walter-white-wink-gif-kZiy.gif

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    If the checkmark could be CSS colored, or in bold font
    [...]
    saying things like "Sharing is cool"

    Although that's not possible at the moment, we're considering adding more ways to customize the layout of the Jetpack Comment form and the subscription options. You can follow our progress in this ticket, where I added a link to this thread so I can come back and let you know as soon as we make some progress on this.

    consider it a feature request
    http://img.pandawhale.com/57120-walter-white-wink-gif-kZiy.gif

    Thanks for the feedback! :)
    http://img.pandawhale.com/30547-Yeah-Mr-White-Breaking-Bad-gif-zuCR.gif

  7. Marcelo Pedra
    Member
    Posted 1 year ago #

    Awesome! Maybe customizing the text string is less important since the translation is ok, but instead allowing to bold or colouring, even by using a fix set of premade CSS templates (if you dont want people to do a mess with badly coded CSS) the text would be more engaging and noticeable for ordinary people.

    A set of fixed templates like in the options of MP6 plugin would be easy for you to implement and a great idea to allow a flexible customization to admins.

    Thanks!

  8. Marcelo Pedra
    Member
    Posted 1 year ago #

    Hello guys, today I read this in the changelog for 2.7:

    Bug Fix: Subscriptions: Moved inline styles from widget email input to seperate css file

    Has it anything to do with this feature request?

  9. Ben Lobaugh (blobaugh)
    Jetpack Engineer
    Plugin Contributor

    Posted 1 year ago #

    Nope, but this one is! http://plugins.trac.wordpress.org/changeset/819465/

    Now you can do something like the following to make the text bold:

    .subscribe-label {
        font-weight: bold;
    }

    Note that this will be in the next release so therefore not available to you currently unless you are using svn trunk.

  10. Marcelo Pedra
    Member
    Posted 1 year ago #

    @blobaugh: whoa! great news! Man, you made my day. Such an improvement should be announced with bells & whistles in the JetPack newsletter.
    I wait to see it soon in stable distro to begin working on it.
    Best regards

  11. Ben Lobaugh (blobaugh)
    Jetpack Engineer
    Plugin Contributor

    Posted 1 year ago #

    It is unfortunate that I saw the ticket the morning after the release then! It will likely make it out by the end of the month with the next point release :).

  12. Marcelo Pedra
    Member
    Posted 1 year ago #

    ok, I'll wait. Maybe a pre Christmas release may happen and then the magic come true..

  13. Ben Lobaugh (blobaugh)
    Jetpack Engineer
    Plugin Contributor

    Posted 1 year ago #

    Hmm... Jeremy already found a bug in the update... If you have Jetpack Comments enabled the css is not updating due to the iframe. It only works with the default comments form. I will see if I can get that ironed out when I wake up in the morning.

  14. Marcelo Pedra
    Member
    Posted 1 year ago #

    ok, Ben, thanks, I'll be here :)

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