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[resolved] JetPack Comments - no form when "Users must be logged in" is selected (2 posts)

  1. andfinally
    Member
    Posted 1 year ago #

    JetPack comments is great! But it has a serious drawback. We run a site with 700,000 daily UVs - we can't let just anybody leave a comment - we want people to be properly logged in with a WordPress, Twitter or Facebook login. But when we enable the setting "Users must be registered and logged in to comment" and view a post when not logged in, we don't get a comment form, just an annoying link to the WordPress login page.

    From a usability and UX point of view that is terrible. Users will never bother to comment if they have to click on something to get to a comment textarea. People expect to be able to type their message in an input immediately and log in if necessary before they submit it. They won't even notice there's a link they have to click on.

    I don't understand why we have to allow anyone to comment by entering any old email address just to get the JetPack textarea and social login buttons.

    ---------
    EDIT

    Hm, just realised this is also the default WordPress behaviour. That's rubbish too!

    http://wordpress.org/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    When we enable the setting "Users must be registered and logged in to comment" and view a post when not logged in, we don't get a comment form, just an annoying link to the WordPress login page.

    That's indeed the expected behaviour. As you mentioned, that's a core WordPress feature: the comment form is never displayed to logged our users when you restrict comments to logged in users. This will happen whether you use Jetpack Comments, the core WordPress comment form, or any other comment system in WordPress.

    If you want people to be able to comment using their Facebook, Twitter, Google+, or WordPress.com account, you will need to open comments to logged out users on your site. By definition, these users are not registered and logged in to your site.

    We run a site with 700,000 daily UVs - we can't let just anybody leave a comment

    I'm guessing you'd like everyone to leave comments, as long as they are not spammers? Or do you have any other requirements for comments?
    If you use an anti-spam plugin like Akismet, you can make sure that everyone can comment, and yet protect yourself against spammers.

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