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[resolved] Jetpack Comments Crash Site on IOS 7.1.1 iPad (8 posts)

  1. bermudastream
    Member
    Posted 1 year ago #

    I am using the singl theme with Jetpack at http://www.bermudians.com/musician

    When I enable Jetpack Comments, the site is OK on a desktop browser. On an iOS device (Safari or Chrome for iOS), posts with the Jetpack Comments form crash the browser.

    I have disactivated all other plugins on this site temporarily.

    Thanks
    Mark M.

    Similar Issue: https://github.com/Automattic/jetpack/issues/540

  2. Hi Mark, I just left two test comments on your site using Safari, one on an iPhone 4s running iOS 7.1.1, and the other via the iOS simulator running 7.1. Both went through OK, and the browser didn't crash either time.

    I spoke with the Jetpack support folks and they'd like to look at this issue more closely with you one-on-one, so could you please get in touch with them through the form here:
    http://jetpack.me/contact-support

    Thanks!

  3. bermudastream
    Member
    Posted 1 year ago #

    That's good news even though I still have the problem with singl but not with twenty fourteen for example. Tomorrow I'll be able to try on another device at work. I submitted this forum topic at http://jetpack.me/contact-support I believe it went through but there wasn't a confirmation of message sent.
    Thanks a lot
    Mark

  4. bermudastream
    Member
    Posted 1 year ago #

    Did receive confirm Email :)
    "Your message is flying through cyberspace to us as you read this. We will get back to you as soon as we can"

  5. Ryan Cowles
    Happiness Engineer
    Posted 1 year ago #

    Hi Mark, I just wanted to confirm that I've received and replied to your message. We'll get this figured out!

  6. bermudastream
    Member
    Posted 1 year ago #

    Hi Ryan,
    Thanks. i appreciate it. I am looking into it more myself as well on another multisite install.

    Usually I thoroughly test out themes with the combinations of plugins that I need to use but in this case I skipped it being an automattic theme. I haven't been able to test on a different ios system than my own yet.

    Best
    Mark
    BTW Thank you guys not only for the gr8 themes but for the wp platform itself - Truly one of the wonders of the technological revolution! :)

  7. capitanz
    Member
    Posted 5 months ago #

    bermudastema, did you solve your crashing? I'm in the same situation :( could you help me?

    thank you.

  8. Ryan Cowles
    Happiness Engineer
    Posted 5 months ago #

    Hi capitanz! Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us here:
    http://jetpack.me/contact-support/

    Please make sure to include a link to this thread in your message!

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