jetpack cnx broken

  • Resolved maryj1234

    (@maryj1234)


    2 years, 11 months ago

    I am getting this message. How do I go about fixing this?

    unknown_token: It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    2 years, 11 months ago

    Hi @maryj1234

    If you haven’t tried reconnecting Jetpack already, can you try that? You can follow these instructions to do that:

    1. Go to the Jetpack menu in your WP-Admin dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

    If you have tried already, could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    2 years, 11 months ago

    Hi @maryj1234,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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