Support » Plugin: Jetpack by » Jetpack causing 502 Bad Gateway

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  • more on this it’s crashing php-fpm, but there’s no error log in php7.0-fpm log file

    Hi @gnarlyinc

    Sorry about the delay in getting back to you. It looks like this error is known to our developers and there’s an ongoing effort to try resolve it:

    At the moment some users have had success downgrading their PHP version, can you let me know what exact version you’ve got at this moment?


    Hi @lamdayap
    Thanks for the response, current php version is PHP 7.0.15-0ubuntu0.16.04.4, I was able to prevent it from crashing by tweaking some of the opcache configs. But it still is quite slow to load the dashboard pages.


    Hi @gnarlyinc,

    I have the same issue after activating jetpack. My PHP version is 5.3.29, I wouldn’t downgrade more.

    Has the team made any progress in solving the issue?


    @gnarlyinc – I’ve added this thread as a note in that open issue, as a test could you please try switching off the JSON API module to see if that improveds load times? You can access a list of all Jetpack modules if you go to Jetpack > Dashboard, scroll down to the bottom, and click the Debug link:

    Then click the link that says “Access the full list of Jetpack modules available on your site.”

    From there you can deactivate the JSON API module.

    @avawordcakes – Could you please try upgrading your PHP version to 5.6 or above? WordPress recommends a minimum of version 7.0 – I wouldn’t go past 7.0 as there has been a few reports about compatibility issues with 7.1

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