Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack Carousel not working

  • Resolved helen1985

    (@helen1985)


    I am using the Jetpack Carousel but on the above page on the front end when the images are clicked on there is just a black blank screen without the ability to close the gallery. You have to reload the page to get back. I am using it with Oceanica Theme and Hotel Booking plugin from Motopress. This theme recommends the use of Jetpack carousel. I am also using the WPML Language translator plugin.

    Could someone help me with this please?

    Thanks,

    Helen

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi Helen @helen1985,
    Probably there is a conflict with a third-party plugin that is installed on your site. You may try disabling them one by one and test the lightbox to see if it works correctly.

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hi @helen1985,

    @dimned is on the right track; we need to rule out a plugin or theme conflict as a first line of troubleshooting.

    To do so, first set your active theme to Twenty Twenty. The Twenty Twenty theme comes preinstalled with your WordPress, and you can find it under Appearance > Themes.

    See if the black blank screen issue resolves. If it does, try activating your usual theme, to see if the issue returns. If it does, you’ll need to contact your theme’s developer to see if they can help you troubleshoot.

    If changing to a different theme didn’t affect things, try deactivating all of your plugins except for Jetpack. Then, activate your plugins one-by-one and try to reproduce the problem. If the problem comes back when you activate a particular plugin, you’ve found the one causing the problem.

    Just a side-note; before you swap your theme and deactivate your plugins, we recommend that you make a full backup of your site.

    Let us know what you find.

    Thread Starter helen1985

    (@helen1985)

    Thank you! Seemed it was the lazy load optimization provided by Sitegrounds Optimizer plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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