Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack can’t connect to my site [HTTP 500].

  • Resolved pcawilliams

    (@pcawilliams)


    Hello,

    I recently installed WP and downloaded the WooCommerce plugin. I’ve tried setting Jetpack up but keep getting the following error message.

    The Jetpack server was unable to communicate with your site https://www.pacificmarine.net/store [HTTP 500]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/

    I’ve talked to our host and they say everything should be fine. I’ve uninstalled Jetpack and reinstalled to no effect and I’ve disabled ALL plugins and started fresh with just Jetpack. Nothing gets it done for me.

    Help?

Viewing 5 replies - 1 through 5 (of 5 total)
  • I just searched the web more and more, and came up to create a .htaccess file that permits the connection to the xmlrpc.php file:
    <FilesMatch โ€œ^(xmlrpc\.php)โ€>
    Order Deny,Allow
    # Whitelist Jetpack/ Automattic CIDR IP Address Blocks
    Allow from 192.0.64.0/18
    Allow from 209.15.0.0/16
    Allow from 66.155.0.0/17
    Allow from wordpress.com
    Allow from 45.56.2.139
    Deny from all
    </FilesMatch>

    that made it working.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @pcawilliams,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    I can’t see anything when landing on https://www.pacificmarine.net/store/

    The page is completely empty and blank, and I think this is the main reason why Jetpack can’t connect properly. Can you report this to your host to help you bring your site back online with all the content displayed as expected?

    Once done that, we’ll be happy to run more tests on your Jetpack connection, provided you have the Jetpack plugin still installed and active ๐Ÿ™‚

    Let me know how it goes. Thanks!

    PS: thanks @stylezman for suggesting that too, appreciated it! ๐Ÿ™

    Thread Starter pcawilliams

    (@pcawilliams)

    Hello @erania-pinnera since posting this I actually did another fresh install and changed our site to a new subdirectory. Please see the following

    https://www.pacificmarine.net/shop/

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    Hello, there.

    We still can not see any connection attempts for http://www.pacificmarine.net/shop/ or even http://www.pacificmarine.net/store/ previously.

    I see that you whitelisted us in your .htaccess file, but webhost blocks and whitelists override those in most cases, so there’s a chance we’re still getting blocked.

    The next best step is to reach back out to your webhost to have them check their PHP error logs to see what exactly is causing these 500 errors. They should be able to locate the issue and possibly even fix it for you after finding the source.

    And if they can whitelist those Jetpack ranges on their server rather than in your .htaccess, that would probably help as well.

    Once you’ve spoken with them and they can confirm that no blocks, limitations, or 500 errors will occur anymore when Jetpack tries to connect, please let us know and we’ll check the connection for you again. Thanks!

    Thread Starter pcawilliams

    (@pcawilliams)

    @madhattersez

    Thank you for your response. I guess the support staff at our webhost needed that info to make the fix. Well, it looks like everything is in order now. Thank you so much!

Viewing 5 replies - 1 through 5 (of 5 total)
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