Title: Jetpack cannot connect using HTTP/HTTPS Last modified: August 6, 2021 --- # Jetpack cannot connect using HTTP/HTTPS * Resolved [joseprofe7](https://wordpress.org/support/users/joseprofe7/) * (@joseprofe7) * [4 years, 9 months ago](https://wordpress.org/support/topic/jetpack-cannot-connect-using-http-https/) * Hello, i am spanish and my english is not very well. * I migrated my wordpress website from Lucushost to Awarspace, and since that, I have some problems with wordpress. The last one is jetpack. It says: “Your server cannot connect correctly to the jetpack server using HTTP/HTTPS. Please, tell your supplier that confirm that your server can make outgoing requests to jetpack.com * This is de debug information: * ` ### wp-core ### * version: 5.8 site_language: es_ES user_language: es_ES timezone: +00:00 permalink: undefined https_status: false multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 1 dotorg_communication: true * ### wp-paths-sizes ### * wordpress_path: /srv/disk5/3907364/www/joseprofe7.es wordpress_size: 93,28 MB( 97813188 bytes) uploads_path: /srv/disk5/3907364/www/joseprofe7.es/wp-content/ uploads uploads_size: 45,01 MB (47200613 bytes) themes_path: /srv/disk5/3907364/ www/joseprofe7.es/wp-content/themes themes_size: 15,52 MB (16278860 bytes) plugins_path:/ srv/disk5/3907364/www/joseprofe7.es/wp-content/plugins plugins_size: 40,91 MB( 42900267 bytes) database_size: 9,32 MB (9767640 bytes) total_size: 204,05 MB ( 213960568 bytes) * ### wp-dropins (1) ### * advanced-cache.php: true * ### wp-active-theme ### * name: ColorMag (colormag) version: 2.0.9 author: ThemeGrill author_website: [https://themegrill.com](https://themegrill.com) parent_theme: none theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, post-thumbnails, menus, custom-background, title-tag, post-formats, html5, custom-logo, customize- selective-refresh-widgets, align-wide, wp-block-styles, responsive-embeds, starter- content, custom-header, widgets theme_path: /srv/disk5/3907364/www/joseprofe7. es/wp-content/themes/colormag auto_update: Desactivado * ### wp-themes-inactive (6) ### * Twenty Fifteen: version: 2.8, author: el equipo de WordPress (latest version: 3.0), Actualizaciones automáticas desactivadas Twenty Nineteen: version: 1.9, author: el equipo de WordPress (latest version: 2.1), Actualizaciones automáticas desactivadas Twenty Seventeen: version: 2.5, author: El equipo WordPress (latest version: 2.8), Actualizaciones automáticas desactivadas Twenty Twenty: version: 1.6, author: El equipo de WordPress (latest version: 1.8), Actualizaciones automáticas desactivadas Twenty Twenty-One: version: 1.0, author: el equipo WordPress (latest version: 1.4), Actualizaciones automáticas desactivadas WEN Associate: version: 2.1.2, author: WEN Themes, Actualizaciones automáticas desactivadas * ### wp-plugins-active (9) ### * Akismet Anti-Spam: version: 4.1.10, author: Automattic, Actualizaciones automáticas desactivadas Featured Image from URL (FIFU): version: 3.6.8, author: fifu.app, Actualizaciones automáticas desactivadas Jetpack: version: 10.0, author: Automattic, Actualizaciones automáticas desactivadas Lightweight Social Icons: version: 1.1, author: Thomas Usborne, Actualizaciones automáticas desactivadas LiteSpeed Cache: version: 3.6.4, author: LiteSpeed Technologies, Actualizaciones automáticas desactivadas MailMunch – Grow Your Email List: version: 3.1.2, author: MailMunch, Actualizaciones automáticas desactivadas Page Builder by SiteOrigin: version: 2.13.1, author: SiteOrigin, Actualizaciones automáticas desactivadas Scroll Triggered Boxes: version: 2.2.3, author: ibericode, Actualizaciones automáticas desactivadas SiteOrigin Widgets Bundle: version: 1.23.0, author: SiteOrigin, Actualizaciones automáticas desactivadas * ### wp-media ### * image_editor: WP_Image_Editor_GD imagick_module_version: No disponible imagemagick_version: No disponible imagick_version: No disponible file_uploads: File uploads is turned off post_max_size: 20M upload_max_filesize: 15M max_effective_size: 15 MB max_file_uploads: 20 gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP ghostscript_version: 9.26 * ### wp-server ### * server_architecture: Linux 4.9.262kvmcap x86_64 httpd_software: Apache php_version: 7.4.22 php_sapi: cgi-fcgi max_input_variables: 1000 time_limit: 30 memory_limit: 64M admin_memory_limit: 256M max_input_time: -1 upload_max_filesize: 15M php_post_max_size: 20M curl_version: 7.52.1 OpenSSL/1.0.2u suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true * ### wp-database ### * extension: mysqli server_version: 5.7.20-log client_version: 10.1.26-MariaDB * ### wp-constants ### * WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /srv/disk5/3907364/ www/joseprofe7.es/wp-content WP_PLUGIN_DIR: /srv/disk5/3907364/www/joseprofe7. es/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined * ### wp-filesystem ### * wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable * ### jetpack ### * site_id: false ssl_cert: No time_diff: false version_option: 10.0:1628283688 old_version: 10.0:1628283688 public: Private master_user: No se ha configurado un usuario master. current_user: #1 joseprofe7 tokens_set: None blog_token: Not set. user_token: Not set. version: 10.0 jp_plugin_dir: /srv/disk5/3907364/www/ joseprofe7.es/wp-content/plugins/jetpack/ plan: free protect_header: {“trusted_header”:” REMOTE_ADDR”,”segments”:1,”reverse”:false} full_sync: {“started”:”Thu, 01 Jan 1970 00:00:00 +0000″,”finished”:”Thu, 01 Jan 1970 00:00:00 +0000″,”progress”:[],” config”:[]} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {“home”:”http:\/\/joseprofe7.es”,”siteurl”:” http:\/\/joseprofe7.es”,”WP_HOME”:””,”WP_SITEURL”:””} idc_error_option: false idc_optin: true cxn_tests: {“5”:{“name”:”test__outbound_http”,”label”:false,” short_description”:”Tu servidor no se ha conectado correctamente al servidor de Jetpack usando HTTP\n\t\t\t\tPor favor, pide a tu proveedor de alojamiento qeu confirme que tu servidor puede realizar peticiones salientes a jetpack.com.”,” long_description”:false,”severity”:”critical”,”action”:false,”action_label”:false,” show_in_site_health”:true,”pass”:false,”group”:[“default”],”type”:”direct”},” 6″:{“name”:”test__outbound_https”,”label”:false,”short_description”:”Tu servidor no se ha conectado correctamente al servidor de Jetpack usando HTTPS\n\t\t\t\ tPor favor, pide a tu proveedor de alojamiento qeu confirme que tu servidor puede realizar peticiones salientes a jetpack.com.”,”long_description”:false,”severity”:” critical”,”action”:false,”action_label”:false,”show_in_site_health”:true,”pass”: false,”group”:[“default”],”type”:”direct”}} * Thanks you * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-cannot-connect-using-http-https%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 1 replies (of 1 total) * Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/) * (@drawmyface) * [4 years, 9 months ago](https://wordpress.org/support/topic/jetpack-cannot-connect-using-http-https/#post-14747894) * Hi there * While your site is publicly accessible, we cannot access your site’s XML-RPC file: [http://joseprofe7.es/xmlrpc.php](http://joseprofe7.es/xmlrpc.php) * This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message: * XML-RPC server accepts POST requests only. * You can see a working example here: * [https://jetpack.com/xmlrpc.php](https://jetpack.com/xmlrpc.php) * Since your site returns a blank page for this URL, I would recommend that you check the following: * 1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button. * 2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file. * 3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host. * Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to https://wordpress.com. * Let me know how it goes! Viewing 1 replies (of 1 total) The topic ‘Jetpack cannot connect using HTTP/HTTPS’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 1 reply * 2 participants * Last reply from: [Dan (a11n)](https://wordpress.org/support/users/drawmyface/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/jetpack-cannot-connect-using-http-https/#post-14747894) * Status: resolved