Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack cannot connect (cURL error 60: SSL certificate problem)

  • Resolved lifefurther


    I’ve read other posts relevant to this, but maybe my situation will be a little different.

    The full error is “cURL error 60: SSL certificate problem: unable to get local issuer certificate”

    I am using Namecheap’s EasyWP dashboard with WordPress. I activated an SSL and everything was working until I added another website ( onto my same email that is also registered with Not sure but this seems to be when jetpack could no longer connect to

    Thanks in advance! šŸ™‚

    • This topic was modified 1 year, 1 month ago by lifefurther. Reason: added error

    The page I need help with: [log in to see the link]

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  • Plugin Contributor James Huff


    Volunteer Moderator

    This is because our server cannot verify your server’s SSL certificate, as its chain is incomplete.

    Here’s a report that gives some more details:

    The problem is that OpenSSL doesn’t recognize your certificate’s Certificate Authority’s (CA) certificate. The URL works in most browsers because they allow for certificate discovery by reading the “Authority Information Access” metadata from the certificate, which contains a URL from which the browser can download the CA’s certificate. OpenSSL does not do this though.

    The best solution is if you can configure your webserver to supply the entire SSL certificate chain, rather than just your own certificate. That’s what we do on Sending the entire chain will also make your sites more compatible with older (and I believe some mobile) browsers.

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