Jetpack can not be configured

  • Resolved samgo3c

    (@samgo3c)


    1 year, 9 months ago

    My website can’t connect to jetpark after reinstalling SSL
    I have tried removing SSL and reinstalling jetpark, but it still doesn’t work

    Below is my website status information, hope it will help the team to help me find the problem, thanks

    ### jetpack ###
    site_id: false
    ssl_cert: No
    time_diff: undefined
    version_option: 11.1.1:1657770410
    old_version: 11.1.1:1657770410
    public: Private
    master_user: 未設定主使用者。
    current_user: #1 desigroot
    tokens_set: None
    blog_token: Not set.
    user_token: Not set.
    version: 11.1.1
    jp_plugin_dir: /var/www/html/wordpress/wp-content/plugins/jetpack/
    plan: free
    protect_header: {“trusted_header”:”REMOTE_ADDR”,”segments”:1,”reverse”:false}
    full_sync: {“started”:”Thu, 01 Jan 1970 00:00:00 +0000″,”finished”:”Thu, 01 Jan 1970 00:00:00 +0000″,”progress”:[],”config”:[]}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {“home”:”https:\/\/www.molibuy.com.tw”,”siteurl”:”https:\/\/www.molibuy.com.tw\/wordpress”,”WP_HOME”:””,”WP_SITEURL”:””}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.`

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    1 year, 9 months ago

    Hi there,

    I checked the site that you mentioned above but is not loading in my browser. I also checked your site at https://www.isitdownrightnow.com and it is also showing the site is down for everyone. Could you please reach out to your host and check for the possible reason and fix it?

    Once your site started to load, you can get back here and we will check for the Jetpack connection issue.

    Thread Starter samgo3c

    (@samgo3c)

    1 year, 9 months ago

    HI
    I just used the website you provided to check, my website is live

    my website: https://www.molibuy.com.tw

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    1 year, 9 months ago

    Hello, there.

    I see that https://www.molibuy.com.tw is up now, but it looks like both the core of your WordPress and Jetpack are both in need of updating to the newest versions.

    It would be a good idea to make sure that all of your plugins, theme, PHP version, and core of WordPress are all updated before trying to connect Jetpack again (your host can help with all of that if you need them to).

    Once those are all updated, please let us know and we’ll try another connection test. Thanks!

    Thread Starter samgo3c

    (@samgo3c)

    1 year, 9 months ago

    Hi.
    I updated all systems
    Then after deleting and installing Jetpack again, it still cannot be configured

    deathlynotes

    (@deathlynotes)

    1 year, 9 months ago

    Hi @samgo3c

    We could not resolve the A record for your domain, likely, you have recently registered your domain name.

    It takes several hours for new or transferred domain names to start working, so please check back later.

    Please contact your web hosting provider if you still have the same error after 48 hours.

    Let me know if you have any questions.

Viewing 5 replies - 1 through 5 (of 5 total)
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