Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack 'bugs' WPtouch mobile site

  • Resolved Ester Dammers

    (@rebelstar)


    Since a while I noticed my mobile website (provided by the plug-in WPtouch), became invisible. It was a hard time finding out what was the problem, but I traced it down and the problem is the Jetpack statistics. When you open up the site (my URL is http://www.estrellaweb.nl), first you see a flash of the site, then comes a blank page with a tiny smiley in the upper left corner.

    When I deactivate the Jetpack statistics module, the mobile site loads normally. Because it’s a conflict between two plug-ins, I’m not sure the fault is by Jetpack or by WPtouch, but after hours of searching and craving through PHP code, I just decided to ask the pro’s!

    By the way: I use the last version of WordPress and both plugins.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I believe the problem is related to the issues with your site’s layout I reported here:
    http://wordpress.org/support/topic/jetpack-twitter-timeline-widget-broken?replies=4#post-5120325

    Could you fix these issues and let me know if that helps with that WPtouch / Jetpack Stats conflict?

    Thread Starter Ester Dammers

    (@rebelstar)

    Unfortunately, putting back the original header didn’t change anything to the blank-page-with-smiley issue on my mobile webpage (through WPtouch).

    Because this problem started to occur already some time ago and I think since the last update of WPtouch, I think maybe I have to search it there to solve the problem. I posted this also on the support forum of that plugin, but maybe you know how to solve it as well?

    I now activated the Jetpack stats again, so now the mobile page doesn’t work like it used to.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I’m not too familiar with WPTouch, but it is compatible with Jetpack (although people can use Jetpack’s Mobile Theme instead of using another plugin).

    I did notice another issue on your site though; you’ve added a <div id="fb-root"></div> container to the head of your site. That will cause issues, since div containers can only be added inside the body. Could you try to remove that div and let me know if it helps?

    Thread Starter Ester Dammers

    (@rebelstar)

    Thanks for noticing. I removed that part. In fact, it was a script for a Facebook like button widget I even didn’t use anymore. I removed the whole script, but no effect on the mobile page.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Alright. There are still other errors, unfortunately:

    http://i.wpne.ws/TQAE

    Some of them are probably caused by that old version of jQuery you’re using at the moment; your theme or one of your plugins loads an old version of jQuery instead of using the version that comes bundled with WordPress.

    It can create multiple conflicts with WordPress and with other plugins like Jetpack. You can read more about it here:
    http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list?replies=4#post-3547424

    Try switching to a different theme for a few minutes, and check if that solves the issue; if it does, you’ll want to look for the function loading jQuery in your theme’s header.php file, or in the functions.php file. Once you find that function, you can remove it and enqueue the proper version of jQuery as explained here:
    http://codex.wordpress.org/Function_Reference/wp_enqueue_script

    If the issue is not related to your theme, please try to disable all your plugins, one at a time, until you find the one that causes the conflict. You can then enqueue jQuery using the method I linked to above.

    Let me know if this helps.

    Thread Starter Ester Dammers

    (@rebelstar)

    Thanks again. I came a lot further now. I changed themes but no difference. But I use a lightbox plugin named Jquery colorbox, which had already sometime a new version which I don’t installed because it pops up my tabs. This version has a newer version of Jquery.

    But, if I install the latest version, the WPtouch/Jetpack problem is gone! But I really don’t like my tabs popped up, so have to find a workaround for that. Any solutions maybe?

    This helps me a lot anyways!

    Thread Starter Ester Dammers

    (@rebelstar)

    I just found out by disabling all plug-ins that the newest version of jQyery Colorbox conflicts with WTI Like Post AND Smart YouTube PRO. Guess WP is giving me a hard time today. These have nothing to do with Jetpack, so I assume you can’t help me further now.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I’m not very familiar with jQuery Colorbox, but the plugin author might be able to help you with all your questions. Other plugin users might have run into similar issues in the past.

    Thread Starter Ester Dammers

    (@rebelstar)

    Yep, posted the problem already there. In the meanwhile I almost solved the problem. Commented out some extra loading of jquery in the other 2 plugins and the tabs are back to normal. Only thing I mentioned is that my Jetpack follow button dissapeared as wel by installing the new Colorbox version. But I wil contact the author about that. Thanks anyway for your time and quick response!

Viewing 9 replies - 1 through 9 (of 9 total)
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