Jetpack by WordPress.com
[resolved] Jetpack Broken Conection (4 posts)

  1. Palexandra
    Posted 1 year ago #

    I am trying to look at my stats and I get this message:

    unknown_token: It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.

    I think it might have something to do with the fact that I have been trying to duplicate my website somewhere else to have a testing environment and I did it by restoring the original database on the new website.... but I guess that was not the best idea. I have a feeling it created some kind of conflict.

    Anyone can help me get my jet pack running again, I tried to re-link the account but then I get this error:

    Invalid request, please go back and try again.
    Error Code: invalid_client
    Error Message: Unknown client_id.

    I need some help....


  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    If you contact us through our form, please make sure to include a link to this thread in your message.

  3. Giorgioduarte
    Posted 5 months ago #

    Hi Richard, I'm having the same issue with my site. The URL is:


    Can you help me?


  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 5 months ago #

    @Giorgioduarte Could you please start your own thread, as per the Forum Welcome?

    Thank you!

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