Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack breaking WooCommerce Store Credit / Gift Certificate Coupon Type

  • Resolved Brad Slusher


    When attempting to apply a Store Credit / Gift Certificate during checkout, the discount amount always shows $0.00. Both % and fixed cart discounts work fine. I was forced to disable Jetpack completely. (We use it for the WooCommerce USPS shipping labels, so really need it to work.)

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Stef


    Hi @bslush,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    Did you use a specific plugin to apply the store credits or did you use the native WooCommerce plugin functionality to create coupons?

    I can see that Jetpack is currently deactivated, so I can’t even debug it at my end. I understand you need to keep it turned off to make sure you can use the store functionality, so I need to ask you either to re-connect Jetpack so we can take a look at what’s going on, or share some info so I can try replicating the problem on my test site.

    For example, did the system return any errors or message when the discount amount shows $0.00? Have you checked if this issue is created by another plugin conflicting, or are you sure it is Jetpack clashing with that?

    The more information you can share, the better! You can share screenshots if that helps. You can create screenshots using something like Snipboard or Imgur and post the link here.

    Look forward to your reply, thanks!

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