Support » Plugin: Jetpack by » Jetpack breaking images

  • Resolved mfcarter


    When you enter my blog, I have a page that does a short description of the post. When you click on the title or “continue reading…” you get the full post. It’s on this full post page that I ran into a problem with Jetpack.

    If I create a post and publish it, then go back and edit the post and insert an image, Jetpack is preventing the new image from showing. It shows either as a broken image or a alt link name depending on the browser that I use. When I click on that the broken image or alt name the image that should show will show on a new page by itself. This is with jetpack enabled. With jetpack disabled the image show as it should.

    I discovered that jetpack was the problem after disabling / re-enabling all Plugins. Different Themes do not make any difference. I would really like to keep jetpack running on the blog.

    Any ideas of what could be causing the problem or what I should do?

    Using WordPress 3.9.1 and Jetpack 3.0.2

    Other plugins:

    Akismet 3.0.0
    count per Day 3.2.10
    Editorial Assistant by Zemanta 1.2.4
    Goo Analytics Dashboard for WP 4.2.20
    Pin it Button for Pinterest 1.0
    Recent Posts Plus 1.0.11
    Repost 4.09
    UpdraftPlus – Bakup/Restore

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  • Plugin Contributor Brandon Kraft


    Happiness Engineer


    This is happening specifically due to the Photon module (which you can activate/deactivate via Jetpack->Settings and hover over the Photon line item and click Deactivate).

    What’s happening specifically is Photon offloads the serving of images from your server to our server to speed things up (as we serve the image from a globally located collection of servers).

    When using Photon, we grab the “original” version of the image (not the resized ones) and then dynamically resize them when your site requests it.

    So, for example, with this image:×200.jpeg

    The -700×200.jpeg at the end of it matches the WordPress method of resizing images. Typically, if you were to upload nurse.jpeg, WordPress would automatically resize the image into a handful of sizes based on what your theme or other plugins request, e.g. all of these files would be on your server

    When your site is requesting nurse-700×200.jpeg, Photon sees it and says “Oh! It is a WordPress resized image!” and looks for “nurse.jpeg” instead.

    In your case, the original file name was nurse-700×200.jpeg and nurse.jpeg doesn’t exist, which is why Photon is returning a broken image.

    Your two options are
    1. Ensuring that images aren’t named with the -200×200.jpg style file name before uploading (and reuploading the existing images that are broken) or
    2. Deactivate Photon.

    You can deactivate Photon and the rest of Jetpack will work without issue. One caveat to that is Tiled Galleries depend on Photon for image resizing, so you wouldn’t be able to use Tiled Galleries if any of the images have that file name structure.

    Please let me know if you have any questions. Cheers!

    Howdy Brandon,

    Thanks for the insight. I’m going to try first by renaming my graphics. It’s an easy thing for me to do right now because I’m just starting up with this blog.

    Just tested it and you’re right, a simple rename seems to work fine. Thanks!

    Appreciate the help!!!


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