Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack Blog Stats is broken

  • Resolved funnycat777

    (@funnycat777)


    No matter how many visitors come to my website, the Jetpack blog stats stopped moving. Reconnecting Jetpack, changing theme to default, disabling all other plugin except for Jetpack was already performed.

    Have you ever encountered such situation? Do you think it’s some kind of database problem, or something else?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support fresatomica

    (@fresatomica)

    Hi there!

    Could you please share the URL of your site? I’ll be happy to have a look.

    Thread Starter funnycat777

    (@funnycat777)

    ah, yes, thank you.
    the url is https://genxnotes.com

    The problem is the sidebar count.
    It is always at “3,245,939” and doesn’t move at all.

    Plugin Support fresatomica

    (@fresatomica)

    Thanks for that.

    Could you please temporarily deactivate the wp-optimize plugin and let us know so we can check again? There seem to be some sync issues and it may be causing the stats widget to not work correctly.

    Thread Starter funnycat777

    (@funnycat777)

    hello.
    i have deactivated the wp-optimize plugin.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Thanks for trying that. Looking further in to this I see that the widget is from BB Press rather than Jetpack. You’ll want to contact them.

    Thread Starter funnycat777

    (@funnycat777)

    Actually it’s two different widgets.
    The one on the top is bbPress statistics. The one on the bottom is Blog Stats (Jetpack).
    The one I am having trouble is Blog Stats (Jetpack), so it’s a jetpack widget.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    @funnycat777 please reach out to us via our contact form and we’ll continue troubleshooting this via email. Please link to this forum post when you contact us.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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