Jetpack by WordPress.com
[resolved] Jetpack and WordPress account issue when self hosting (2 posts)

  1. rixie1
    Posted 2 years ago #

    Hi, I have downloaded WordPress and created a Username/Password via the Package Centre of my Synology Diskstation.

    I am having problems getting Jetpack to connect to WordPress and, after reading round lots of forum posts, I think I have found the issue but I don't know how to resolve it.

    I read this:
    Jetpack requires a connection to WordPress.com to enable all features. This is a different account than the one you use to log into your self-hosted WordPress. If you can log into http://wordpress.com, then you already have a WordPress.com account. If you can't, then you can easily create one as part of the installation of Jetpack.

    So I tried logging into WordPress with the username/password I created and discovered I can't. If I try to register my account, I am told the username is taken, (could be me but I suspect someone has already taken it, as I couldn't use it to sign up to the forums).

    I know my site is working, because I can access it, so I must have created it correctly.

    So how do I get my WordPress account registered so that I can install Jetpack??


  2. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 2 years ago #

    Please note that WordPress.com accounts are different from the account you use to administrate your blog. You can connect your self-hosted site to just any WordPress.com account.

    WordPress.com and self-hosted blogs available through WordPress.org are two different entities.
    Please check out the following links to learn the differences.

    To connect Jetpack to WordPress.com, you will consequently need to create a WordPress.com account or log in to a WordPress.com account you've created in the past.

    If you had previously created an account, but forgot the password, you can request a new password by entering your email address here:

    Let me know if it helps.

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