Support » Plugin: Jetpack by WordPress.com » Jetpack 4.0.0 – 500 error temporary fix

  • ResolvedModerator Marius L. J.

    (@clorith)



    If you are experiencing the dreaded 500 error code on your website after the Jetpack update, you can apply the following temporary fix:

    Locate the file require-lib.php (It will be in wp-content/plugins/jetpack/)

    Line 14 should look like this:

    $lib_dir = WP_CONTENT_DIR . '/lib';

    Edit it so that it instead looks like this:

    $lib_dir = WP_CONTENT_DIR . '/plugins/jetpack/_inc/lib';

    This is a temporary work around, but should restore your site.

    https://wordpress.org/plugins/jetpack/

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thanks for this. Jetpack has been, and continues to be, the most troublesome plugin for killing my site over the years. I wish it had competition that does the same stuff. Running 4.5.

    Moderator Marius L. J.

    (@clorith)

    Jetpack 4.0.2 is out as of now, which does address the issues that caused the 500 error, so if you did previously self-patch, you should update to get the latest and greatest 🙂

    so i just did the lastest & greatest update to 4.4.1 and am now having this weird problem! never experienced it with previous versions…

    that require-lib.php fix above did not solve the trouble…

    any other suggestions? i have already uninstalled, and reinstalled jetpack entirely…

    Moderator Marius L. J.

    (@clorith)

    The fix here was for a much earlier version of Jetpack, and is not applicable any more, I’d encourage you to create a new topic for your issue 🙂

    I’ll close this one to avoid any further confusion about this being a relevant issue though.

Viewing 4 replies - 16 through 19 (of 19 total)
  • The topic ‘Jetpack 4.0.0 – 500 error temporary fix’ is closed to new replies.